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Tier 2 Help Desk

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Job ID: 1928702
Location: ABERDEEN, MD, United States
Date Posted: Jan 14, 2020
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No
Benefits: Click here

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Job Description


SAIC is hiring Tier 2 Help Desk to work in Aberdeen, MD on the High Performance Computing Modernization Program (HPCMP) !! 


Program Requirements:

In support of the High Performance Computing Modernization Program (HPCMP) Integrated Technical Services (HITS) task order contract, Team SAIC provides program management and technical support necessary to advance the services, capabilities, infrastructure, and technologies in the HPCMP, Department of Defense (DoD) Supercomputing Resource Centers (DSRC) supercomputing centers. Team SAIC is looking for Tier 2 Help Desk who will assist the program and user community with the effective and efficient utilization of HPC assets. The successful candidate will work along the side of leading HPC staff and researchers working to solve DoD’s most critical mission challenges.


Primary Responsibilities:

  • The successful candidate   will provide hands-on support to the user community regarding optimal use of DSRC infrastructure and assist users with adapting their codes to new TI platforms. This will include analysis of utilization, SW application usage, troubleshooting of basic user codes, and performing trend analysis.  . Specific daily tasks include
  • Participating in the installation, integration, acceptance testing, and on-going maintenance of our HPC systems and software environment. 
  • Installing and supporting COTS, GOTS, and open source software
  • Support the Enterprise Software Configuration Management tool by submitting all required change documentation and following all change management and security rules
  • Monitor daily/monthly/yearly usage trends for assigned software applications


Education and Experience:

  • Bachelors and three (3) years or more experience; Masters and 0 years related experience; Additional experience in lieu of degree

Mandatory Skills and Abilities:

  • Prior Help Desk or Desktop Support experience
  • Possess excellent oral and written communication skills and ability to effectively interact with a highly skilled technical HPC support staff and users, internal staff, and management.
  • Organizational skills to balance and prioritize work in a dynamic work environment, and persistence to follow-through on tasks in the face of obstacles
  • Ability to work as part of a multi-faceted team, and leadership skills to guide and mentor the work of less experienced personnel



  • Must process a DoD Secret Clearance and have the ability to obtain a Top Secret clearance



  • ITIL Cert is a plus but not required
  • DoD 8570 Certifications a plus but not required

Desired skills:

  • Linux and general Unix operating systems concepts
  • Service Desk Experience
  • Experience installing and maintaining COTS/GOTS, and open source software
  • Experience knowledge of scientific programming applications in an HPC environment.
  • Experience with HPC job scheduling concepts and applications, such as Altair (PBSPro).
  • Familiarity with CUDA and related Nvidia Toolkits.
  • Familiarity with OpenGL and related SDKs. 



Desired Qualifications



SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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