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SOCS SATCOM Network Support SME 3 (Field Service Representative)

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Job ID: 1928647
Location: FORT BRAGG, NC, United States
Date Posted: Apr 23, 2020
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Remote Work: No

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Job Description


SAIC has a contingent job opportunity for a Network Support SME / Field Service Representative to support SOCS SATCOM work in Fort Bragg, NC. This position is contingent upon contract award. 



  • Provide functional and Technical Support to the Special Operations Communications Systems (SOCS) SPAWAR Atlantic IPT on CSS SATCOM Ku-band auto- acquire satellite terminals, Combat Service Support Very Small Aperture Terminals (CSS VSATs) and other WIN-T sub systems. 
  • Operate satellite communications packages and be able to conduct network operation utilizing the technology. 
  • Understand, deploy, and maintain satellite communication technologies for forward exploitation network architecture. 
  • Provide on- demand expertise for SATCOM troubleshooting in the Laboratory and forward, as required. 
  • Provide Onsite Briefings for unit personnel. 
  • Provide technical and tactical support and oversite for all WIN-T users. 
  • Perform Technical Troubleshooting. 
  • Create customized training events to the individual units specifications to include current equipment and capabilities, the new equipment to be integrated and the upgrades in capabilities. 
  • Provide classroom theory instruction and over the shoulder practical field training on SATCOM CSS-VSAT systems and sub systems. 
  • Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues. 
  • Capture and File Electronic Trouble Reports and Software Change Requests. 
  • Assist in Implementing New WIN-T Subsystems. 
  • Report Data Quality Issues to Unit Personnel. Support Remote Deployments. 
  • Short duration travel to CONUS and OCONUS locations. 
  • Coordinate Hardware/Software Replacements and Upgrades. 
  • Assist in Fielding New Hardware. Assist in Fielding New Software Versions. 



  • High School Diploma or GED. Bachelor's Degree Preferred. Technical Training in DoD C5ISR systems.
  • Twelve (12) years of hands-on experience with Joint Warfighter C5ISR, to include three (3) of the following four (4) areas: Systems Requirements, Operational Requirements, Test & Evaluation, and Training. Recognized expert who has demonstrated industry and public service leadership in Joint Warfighter C5ISR systems.


  • Must be able to obtain a Secret clearance. Active Secret preferred.


SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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