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Site Support IV

Job ID: 1928473
Location: AURORA, CO, United States
Date Posted: Feb 26, 2020
Category: Information Technology
Subcategory: Site Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Teleworking: No

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Job Description

Description

The IT interface with all employees assigned to a designated work location to support the employee and customer IT requirements and issues.  Responsible for ensure smooth IT operations at the workforce assigned to designated work locations and/or remote access needs.   Key interface for user support on new accounts, issuing new desktop/laptop, phone and mobile devices and software needs. IT Support for diagnosing, troubleshooting, repairing and debugging Laptop/desktop, servers, networks, phones, printers, AV and VTC and Software systems.    IT support for customer meeting and conferencing needs for daily meetings requiring IT networks, AV, and VTC needs.  Interfaces with the employees/customers to ensure new IT systems (HW, SW and networks) are coordinated through all corporate interfaces (Security, ITO Directorates).  Conducts on-site installation and testing of IT equipment to ensure proper working order.   Responsibilities include oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Installation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation.  Identifies areas requiring product improvement and approves/implements upgrades and hardware or software engineering change orders.  Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.  Plans, prepares and conducts on-the-job training as required in support of the foregoing activities.  Additionally, may interact with more seasoned IT personnel and potentially the customer when the customer’s problem cannot be resolved directly.  Could support across multiple site locations, as well as remote and offsite employee issues.   (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content.  Managers set the specific duties and responsibilities for each employee).

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relavent certification.

Desired Qualifications

 

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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