Join our Talent Network >

ServiceNow Technical Analyst

Job ID: 1927952
Location: VIENNA, VA, United States
Date Posted: Nov 21, 2019
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

Share: mail

Job Description

Description

This position is responsible for providing Configuration Management Database (CMDB) Technical Analyst services in a government environment and includes the following responsibilities.

 

 

 

  • Serve as a primary point of contact in the environment for all items related to the ServiceNow CMDB, including questions, reports, training, enhancement requests and issues related to the CMDB
  • Create and monitor CMDB data quality reports and perform data audits within ServiceNow to improve CMDB health, taking action as required
  • Identify and support the implementation of improvements to the CMDB
  • Analyze change requests to ensure the correct configuration item (CI) is selected and update the CMDB within ServiceNow as appropriate
  • Support mapping and architecture of CIs by linking them to the appropriate upstream and downstream devices, applications and services
  • Act, working with the ServiceNow Team Lead and ServiceNow Architect, as a CMDB evangelist to support awareness, usage and expansion of the CMDB in a government environment
  • Coordinate with other teams to support currency and quality of data in the CMDB
  • Work with technical teams to troubleshoot and improve automated sources of data into the CMDB
  • Create reports and dashboards as required to support CMDB metrics and data requests


 

 

 

Qualifications

3+ years of experience in performing work encompassed by this job description within the IT setting

providing CMDB support, preferably in a ServiceNow environment

 

Bachelors degree is required or 4 additional years experience in lieu of degree.

Clear understanding of Configuration Management concepts

 

Experience utilizing ServiceNow in an IT environment

 

High level of Excel proficiency to support data analytics

 

Attention to detail and recordkeeping

 

Good communication and interpersonal skills

 

Strong logic, organizational and analytical skills

 

Strong work ethic with a focus on quality, results and customer satisfaction

Must be able to obtain Public Trust Clearance prior to start.

 

Desired Qualifications

 

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Share: mail

Similar Jobs

Integrated Intelligence Systems Architect - TS/SCI Cleared

CHANTILLY, VA, United States
Information Technology

Web Design Principal

COLLEGE PARK, MD, United States
Information Technology

Classified IT Director

CHANTILLY, VA, United States
Information Technology

Network Engineer

CHANTILLY, VA, United States
Information Technology

Staff Officer

SPRINGFIELD, VA, United States
Information Technology

ISR Enterprise Data Architect

ARLINGTON, VA, United States
Information Technology

ITSM Business Process & Deployment Manager (Remote)

United States
Information Technology

Tech Ops System Administrator, TS/SCI & Poly Required

MCLEAN, VA, United States
Information Technology

IDC Systems Administrator (TS/SCI/POLY)

CHANTILLY, VA, United States
Information Technology

Systems Administrator (VG01368, VG1369)

WASHINGTON, DC, United States
Information Technology

Systems Deployment Engineer (VG01366, VG1367)

WASHINGTON, DC, United States
Information Technology

Front End Web Developer (TS/SCI with Polygraph)

RESTON, VA, United States
Information Technology

Sr. Database Developer

ALEXANDRIA, VA, United States
Information Technology

Technical Writer-Editor

FORT BELVOIR, VA, United States
Information Technology

Data Center Infrastructure Designer

HERNDON, VA, United States
Information Technology

Cloud Application Technician

CHANTILLY, VA, United States
Information Technology

Special Access Program (SAP) Integration Analyst

ARLINGTON, VA, United States
Information Technology

Mid Level Data Scientist

CHANTILLY, VA, United States
Information Technology

Mid Level Data Scientist

WASHINGTON, DC, United States
Information Technology

Mid Level Data Scientist

RESTON, VA, United States
Information Technology

Senior Database Administrator (DBA)

SPRINGFIELD, VA, United States
Information Technology

Application Support

WASHINGTON, DC, United States
Information Technology

IT Asset Management Technician

WASHINGTON, DC, United States
Information Technology

Senior System Administrator

ALEXANDRIA, VA, United States
Information Technology

End User Technical Support

VIENNA, VA, United States
Information Technology

Provide your information to receive jobs that fit you by keywords, location, and more,
and then receive great opportunities based on your skills and experience.

Join our Talent Network >