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Software Support Specialist (MEARS_ITSS)

Job ID: 1927740
Location: HUNTSVILLE, AL, United States
Date Posted: Dec 2, 2019
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No

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Job Description

Description

JOB DESCRIPTION:

 

SAIC is currently looking to hire a Software Support Specialist on our MEARS_ITSS team in Huntsville, AL.  

 
Responsibilities Include:
  • Provide direct customer service and technical support to the Multi-User Engineering Change Proposal Automated Review System (MEARS) Program Office users as required via phone, email, fax, on-line systems, and/or in person.
  • Provide professional and personal assistance to customer inquiries.
  • Comprehend and analyze customer requirements.
  • Must be able to diagnose complex problems.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Maintain currency and high level of technical skill in field of expertise.
  • Provide guidance, coaching and resource training to improve customer support.
  • Follow standard help desk procedures.
  • Tasks include logging all help desk interactions, administering software support, redirecting problems to appropriate resource, identifying and escalating situations requiring urgent attention, tracking and routing problems and requests and documenting resolutions, preparing activity reports, staying current with system information, changes and updates.
  • Responsible for training documentation, problem and contact reports, creating and conducting presentations to be used for end-user training, marketing, and demonstrations.
  • Public speaking is required.
  • Conduct software testing in support of software releases.

Qualifications

REQUIRED EDUCATION & EXPERIENCE: 

 

AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relevant certification.

 

 

Desired Qualifications

 

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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