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Service Desk Technician_ITSS

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Job ID: 1927785
Location: CORPUS CHRISTI, TX, United States
Date Posted: Jan 27, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No

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Job Description

Description

SAIC is currently seeking professionals with knowledge and experience as a Service Desk Technician on the Information Technology Support Services(ITSS) II Contract in Corpus Christi, TX supporting CCAD G6.

  • Provide help desk support and resolve problems to the end user's satisfaction
  • Perform root-cause analysis of all incidents
  • Manage problem recognition, research, isolation, resolution, and follow-up for routine user problems
  • Ensure all service Incidents and Requests are answered promptly and effectively analyzed, documented, communicated, escalated and closed.
  • Setup, configure, test, support, and troubleshoot workstations/thin clients/zero clients, software and peripheral equipment.
  • Monitor and respond promptly to Incident and Request tickets using CA Unicenter Ticketing system.
  • Per assignment, provide security-related support in order to comply with all applicable standards.
  • Troubleshoot Windows 7 desktop issues in both virtual and physical environments.
  • Experience supporting/troubleshooting VMware and Citrix virtual environments and applications.
  • Strong knowledge and experience with Active Directory Users and Computers (user/group management).
  • Strong knowledge and experience with NTFS and Windows share permissions
  • Create both high and low level standard operating procedures for IT technicians and end users.

Qualifications

Required Education: AA Degree in related discipline and nine (9) years related experience; or High School and eleven (11) years related experience with relevant certification.

 

Required Skills: 

  • Active Security Clearance or the ability to obtain an Interim prior to start 
  • Security + Certified
  • Microsoft 365 Certified

Desired Qualifications

 

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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