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Junior Network Operations (NETOPS) Service Desk Associate

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Job ID: 1927696
Location: COLORADO SPRINGS, CO, United States
Date Posted: Dec 16, 2019
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No

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Job Description


SAIC is seeking a LEVEL 1 Network Operations (NETOPS) Service Desk Associate focused on Tactical Communications in a Defense Support of Civil Authorities (DSCA) mission. Duties will include assisting the LEVEL 2 NETOPS Service Desk Associate in management of network infrastructure, implementing network security policies in line with Defense Information Systems Agency (DISA) guidelines, troubleshooting, configuring and repairing network solutions to meet customer needs. Additionally, the Network Associate will assist in identifying network faults and provide solutions to problems, provide network technical support to internal and external network systems, troubleshoot lower level network problems, and validate on a daily basis operation of network services.

The LEVEL 1 Network Operations (NETOPS) Service Desk Associate is expected to be a fast learner, highly motivated, and adaptable person as the majority of training related to the Service Desk will be on the job training (OJT). Strong interpersonal skills, documentation and reporting abilities are also a must.

Additional expectations include the following:


  • Must be able to obtain and maintain a DoD Secret security clearance
  • Bachelors degree or equivalent years of relevant experience
  • Ability to obtain certifications: CCENT, CompTIA Security+

Desired Qualifications

  • Demonstrated analytical problem solver with strong computer skills
  • Familiarity with both desktop and server environments
  • Basic understanding of virtual infrastructure environments


SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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