Job ID: 1927633
Location: COOKEVILLE, TN, United States
Date Posted: Nov 20, 2019
Category: Information Technology
Subcategory: Technical Support
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No
SAIC is looking for a Technical Support I specialist in Cookeville, TN to support EPA!
Responsibilities & Duties:
The Technical Support I agent will take phone calls regarding general questions, remote, password, mobile, outlook and security.
The Service Desk agent will answer service desk calls from EPA end users and work to resolve their issues.
The service agent has to be able to remotely troubleshoot user issues and determine what is assistance is needed.
If unable to assist, document issue and steps taken to resolve before correctly routing to local support or specific group.
While assisting with password issues, it is important to verify personnel information and employment.
Coaching and development is provided for customer service skills and consistency in handling user issues.
Required Education & Experience
AA Degree or equivalent in related discipline; Or, High School and up to two (2) years of related experience.
Must be able to obtain & maintain a Public Trust security clearance.
Familiar with Remedy or ServiceNow, Active Directory, VPN, VDI, O365, remote tools
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability