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Technical Support I

Job ID: 1927633
Location: COOKEVILLE, TN, United States
Date Posted: Nov 20, 2019
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

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Job Description

Description

SAIC is looking for a Technical Support I specialist in Cookeville, TN to support EPA! 

  

Responsibilities & Duties: 

  • The Technical Support I agent will take phone calls regarding general questions, remote, password, mobile, outlook and security. 

  • The Service Desk agent will answer service desk calls from EPA end users and work to resolve their issues. 

  • The service agent has to be able to remotely troubleshoot user issues and determine what is assistance is needed. 

  • If unable to assist, document issue and steps taken to resolve before correctly routing to local support or specific group. 

  • While assisting with password issues, it is important to verify personnel information and employment. 

  • Coaching and development is provided for customer service skills and consistency in handling user issues.

Qualifications

Required Education & Experience

AA Degree or equivalent in related discipline; Or, High School and up to two (2) years of related experience.  


Clearance Required

Must be able to obtain & maintain a Public Trust security clearance.

Desired Qualifications

 

Familiar with Remedy or ServiceNow, Active Directory, VPN, VDI, O365, remote tools



Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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