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Customer Service & IT Officer

Job ID: 1927614
Location: MCLEAN, VA, United States
Date Posted: Jan 29, 2020
Category: Information Technology
Subcategory: Network Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: TS/SCI with Poly
Potential for Teleworking: No

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Job Description

Description

JOB DESCRIPTION: Customer Service & IT Officer


Customer Services and Information Technology Officers provide in-depth Tier 1 and Tier 2 support and problem resolution for technology products and/or applications. Depending upon the area of assignment, work may include the following activities: technology or systems-related, centralized customer service center functions; developing and improving the processes of a centralized technology customer service center; interfacing daily with representatives from all elements resolve technical issues and outages; identifying, analyzing, and implementing process changes; developing performance measures; soliciting and tracking customer satisfaction feedback; managing the transition of IT service and infrastructure initiatives; providing technical guidance and direction to component close support teams for all new and component specific applications and deployments. Forward deployed serve as transition managers and lead activities related to the standard operational environment and component application deliveries.

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: Bachelors and two (2) years or more experience; Masters and 0 years related experience

Must have a current/active TS/SCI clearance with polygraph

Desired Qualifications

 

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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