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Tier 1 Support

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Job ID: 1927538
Location: CHANTILLY, VA, United States
Date Posted: Dec 19, 2019
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Rotating
Travel: No
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: TS/SCI with Poly
Potential for Remote Work: No

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Job Description

Description

SAIC is seeking a candidate that can provide Tier 1 support of Network and Server Infrastructure, and initial troubleshooting on LAN & WAN voice and data telecommunications plus the supporting applications and services.  This position is for a 12 hour shift (6AM to 6PM or 6PM to 6AM, 3/4 days per week, including weekends and holidays). Work will include supporting a telephone and trouble ticket oriented "Service Desk" in support of a customer's mission oriented IT infrastructure. 

Qualifications

  • Must have an active TS/SCI with FS polygraph.
  • Candidate must be able to provide Tier 1 troubleshooting and problem solving using on-the-job experience, documentation (SOPs), knowledge bases, and deployed network and IT management tools. 
  • Candidate must be able to perform as a liaison between the end users / customers and Sr. technical staff if problems are escalated. 
  • In addition to service desk related work activities, the candidate may be requested to process routine customer work orders (adding routes, adding system accounts, etc.).  

Desired Qualifications

 

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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