Join our Talent Network >

Tier 1 Support

Job ID: 1927538
Location: CHANTILLY, VA, United States
Date Posted: Nov 14, 2019
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Rotating
Travel: No
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: TS/SCI with Poly
Potential for Teleworking: No

Share: mail

Job Description

Description

SAIC is seeking a candidate that can provide Tier 1 support of Network and Server Infrastructure, and initial troubleshooting on LAN & WAN voice and data telecommunications plus the supporting applications and services.  This position is for a 12 hour shift (6AM to 6PM or 6PM to 6AM, 3/4 days per week, including weekends and holidays). Work will include supporting a telephone and trouble ticket oriented "Service Desk" in support of a customer's mission oriented IT infrastructure. 

Qualifications

  • Must have an active TS/SCI with FS polygraph.
  • Candidate must be able to provide Tier 1 troubleshooting and problem solving using on-the-job experience, documentation (SOPs), knowledge bases, and deployed network and IT management tools. 
  • Candidate must be able to perform as a liaison between the end users / customers and Sr. technical staff if problems are escalated. 
  • In addition to service desk related work activities, the candidate may be requested to process routine customer work orders (adding routes, adding system accounts, etc.).  

Desired Qualifications

 

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Share: mail

Similar Jobs

VP, Business Solutions Engineering

RESTON, VA, United States
Information Technology

Junior SharePoint Administrator (VG01362)

SPRINGFIELD, VA, United States
Information Technology

Web Visualization Developer

SILVER SPRING, MD, United States
Information Technology

NOC Analyst (Night Shift)

WASHINGTON, DC, United States
Information Technology

Site Support Technician

WASHINGTON, DC, United States
Information Technology

Network Engineer

WASHINGTON, DC, United States
Information Technology

Customer Service Representative (VG00083)

WASHINGTON, DC, United States
Information Technology

LINUX System Adminstrator-Mid Level

RESTON, VA, United States
Information Technology

Data Scientist

WASHINGTON, DC, United States
Information Technology

Network Monitor, Night Shift, TS/SCI & Poly Required

HERNDON, VA, United States
Information Technology

Data Scientist

MCLEAN, VA, United States
Information Technology

Tier I Service Desk Analyst Swing Shift

WASHINGTON, DC, United States
Information Technology

Business Analyst

SILVER SPRING, MD, United States
Information Technology

IT Sys Engineer Senior

CHANTILLY, VA, United States
Information Technology

Classified IT Engineer

CHANTILLY, VA, United States
Information Technology

Systems Administrator Senior

LORTON, VA, United States
Information Technology

Classified IT Systems Engineer

CHANTILLY, VA, United States
Information Technology

Help Desk Team Lead- Swing Shift (VG00559)

WASHINGTON, DC, United States
Information Technology

Network Engineer Associate

CHANTILLY, VA, United States
Information Technology

Tier I Service Desk Analyst Day Shift

WASHINGTON, DC, United States
Information Technology

Senior Network Engineer, TS/SCI & Poly Required

CHANTILLY, VA, United States
Information Technology

Network Technician (TS/SCI)

WASHINGTON, DC, United States
Information Technology

Oracle Database Administrator

CHANTILLY, VA, United States
Information Technology

Site Support Technician IV

CHANTILLY, VA, United States
Information Technology

SharePoint and Tools Expert - TS/SCI Cleared

CHANTILLY, VA, United States
Information Technology

Provide your information to receive jobs that fit you by keywords, location, and more,
and then receive great opportunities based on your skills and experience.

Join our Talent Network >