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Software/Applications Manager/User Support Representative

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Job ID: 1927442
Location: VICKSBURG, MS, United States
Date Posted: Dec 5, 2019
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Teleworking: No

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Job Description


SAIC is hiring a Software/Applications Manager/User Support Representative at Vicksburg, MS for our High Performance Computing Modernization Program (HPCMP)!


Program Requirements:

In support of the High Performance Computing Modernization Program (HPCMP) Integrated Technical Services (HITS) task order contract, Team SAIC provides program management and technical support necessary to advance the services, capabilities, infrastructure, and technologies in the HPCMP, Department of Defense (DoD) Supercomputing Resource Centers (DSRC) supercomputing centers. Team SAIC is looking for Software/Applications Manager/User Support Representative who will assist the program and user community with the effective and efficient utilization of HPC assets. The successful candidate will work along the side of leading HPC staff and researchers working to solve DoD’s most critical mission challenges.


Primary Responsibilities:

The successful candidate   will provide hands-on support to the user community regarding optimal use of DSRC infrastructure and assist users with adapting their codes to new TI platforms. This will include analysis of utilization, SW application usage, troubleshooting of basic user codes, and performing trend analysis.  . Specific daily tasks include:


1.     Participating in the installation, integration, acceptance testing, and on-going maintenance of our HPC systems and software environment. 

2.       Installing and supporting COTS, GOTS, and open source software

3.       Support the Enterprise Software Configuration Management tool by submitting all required change documentation and following all change management and security rules

4.       Monitor daily/monthly/yearly usage trends for assigned software applications



Education and Experience:


Bachelors and three (3) years or more experience; Masters and 0 years related experience; Additional experience in lieu of degree may be substituted.



Mandatory Skills and Abilities

  • Possess excellent oral and written communication skills and ability to effectively interact with a highly skilled technical HPC support staff and users, internal staff, and management.
  • Organizational skills to balance and prioritize work in a dynamic work environment, and persistence to follow-through on tasks in the face of obstacles
  • Ability to work as part of a multi-faceted team, and leadership skills to guide and mentor the work of less experienced personnel
  • Linux and general Unix operating systems concepts




  • Must process a DoD Secret Clearance
  • ITIL Cert is a plus but not required
  • DoD 8570 Certifications a plus but not required 


Desired skills


  • Service Desk Experience
  • Experience installing and maintaining COTS/GOTS, and open source software
  • Experience knowledge of scientific programming applications in an HPC environment.
  • Experience with HPC job scheduling concepts and applications, such as Altair (PBSPro).
  • Familiarity with CUDA and related Nvidia Toolkits.
  • Familiarity with OpenGL and related SDKs.


Desired Qualifications



SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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