Job ID: 1927349
Location: ANAHEIM, CA, United States
Date Posted: Dec 3, 2019
Subcategory: SW Config Analyst
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
As an SAIC Senior Software Configuration Analyst, you will be responsible for Enterprise Resource Planning (ERP) CGI Advantage Financial Systems in terms of production support issues, patch management, change control, developing interfaces and maintenance, reports development and maintenance, and troubleshooting/resolving user issues. Will also function as a point of contact in supporting the various activities surrounding the operations of the ERP systems.
Provides technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors. Solutions are imaginative, thorough, practicable and consistent with organization objectives.
Works under only general direction. Independently determines and develops approach to solutions. Work is reviewed upon completion for adequacy in meeting objectives. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
Frequent inter-organizational and outside customer contacts. Represents organization in providing solutions to difficult technical issues associated with specific projects.
Maintain the Enterprise Resource Planning (ERP) modules and technical environment to be able to provide production support to users of the CGI Advantage Financial application.
Follow through on all production issues and customer inquiries to ensure they are resolved in a timely manner.
Prioritize and assign target completion dates for production fixes and change controls in conjunction with the client and team members.
Maintain the client’s business processes and operations to be able to provide support to business applications users and vendors and for business applications maintenance (i.e. version upgrade, apply patch, etc.)
Follow the change management process for all production fixes and change controls.
Follow the escalation process for all production issues and coordinate the effort to resolve the issues in a timely manner.
Troubleshoot and resolve issues from users of the ERP System and lead the effort to perform root cause analysis for production issues and be able to design solutions to avoid recurrence of the same issue.
Interact with city staff and vendors in resolving issues and other business related matters in maintaining the city’s ERP application modules
Develop, migrate and maintain scheduled and online reports using Business Objects DeskI/WebI and Business Intelligence and Reporting Tools (BIRT) environments supporting CGI InfoAdvantage reports users
Able to support the ERP systems 24x7 business operations including nightly batch jobs and be available onsite during the city’s business hours.
Required Education, Experience, & Skills
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability