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ERP Systems Analyst Senior

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Job ID: 1927349
Location: ANAHEIM, CA, United States
Date Posted: Dec 12, 2019
Category: Software
Subcategory: SW Config Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No

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Job Description


As an SAIC Senior Software Configuration Analyst, you will be responsible for Enterprise Resource Planning (ERP) CGI Advantage Financial Systems in terms of production support issues, patch management, change control, developing interfaces and maintenance, reports development and maintenance, and troubleshooting/resolving user issues.  Will also function as a point of contact in supporting the various activities surrounding the operations of the ERP systems.

Provides technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors.  Solutions are imaginative, thorough, practicable and consistent with organization objectives.

Works under only general direction.  Independently determines and develops approach to solutions. Work is reviewed upon completion for adequacy in meeting objectives. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Frequent inter-organizational and outside customer contacts.  Represents organization in providing solutions to difficult technical issues associated with specific projects.

Primary Responsibilities:

  • Maintain the Enterprise Resource Planning (ERP) modules and technical environment to be able to provide production support to users of the CGI Advantage Financial application.

  • Follow through on all production issues and customer inquiries to ensure they are resolved in a timely manner.

  • Prioritize and assign target completion dates for production fixes and change controls in conjunction with the client and team members.

  • Maintain the client’s business processes and operations to be able to provide support to business applications users and vendors and for business applications maintenance (i.e. version upgrade, apply patch, etc.)

  • Follow the change management process for all production fixes and change controls.

  • Follow the escalation process for all production issues and coordinate the effort to resolve the issues in a timely manner.

  • Troubleshoot and resolve issues from users of the ERP System and lead the effort to perform root cause analysis for production issues and be able to design solutions to avoid recurrence of the same issue.

  • Interact with city staff and vendors in resolving issues and other business related matters in maintaining the city’s ERP application modules

  • Develop, migrate and maintain scheduled and online reports using Business Objects DeskI/WebI and Business Intelligence and Reporting Tools (BIRT) environments supporting CGI InfoAdvantage reports users

  • Able to support the ERP systems 24x7 business operations including nightly batch jobs and be available onsite during the city’s business hours.




Required Education, Experience, & Skills

  • Bachelors degree and 5 years or more experience; Masters degree and 3 years or more experience.  May accept experience in lieu of degree.
  • Educational background preferably in the fields of Computer Science or Computer Engineering
  • Must have working experience in supporting and maintaining an ERP system specifically CGI Advantage Financial v3.10, Performance Budgeting and InfoAdvantage Reporting
  • Must have hands-on programming experience with any of the following VBScript, JavaScript/Java, PL/SQL or any other SQL equivalent versions
  • Must have working experience in developing and maintaining reports using SAP Business Objects WebI/DeskI and BIRT platform
  • Must have working experience using ETL tools such as Pervasive Data Integrator
  • Must have working experience in providing production application support and interact with business owners and application users including troubleshooting/resolving application related issues
  • Must have working experience with relational databases such as Oracle and/or MS SQL Server
  • Must have experience in applications development, version upgrades and system implementation
  • Must have excellent verbal communications, interpersonal skills, technical writing and documentation skills
  • Must have the ability to work in a team environment with good problem solving, organization and planning skills
  • Must have the ability to multi-task and provide off-hours support for production related business applications issues and/or technical environment support
  • Must have the ability to train application users and develop technical documentation and/or user guides


Clearance Required

  • Must be able to obtain & maintain a Public Trust Security Clearance
  • Must be a US Citizen and have ability to pass customer background check

Desired Qualifications

  • Experience working in commercial and local governments business settings.
  • Familiarity with Git and Github.
  • Familiarity with ServiceNow.
  • Working knowledge of batch jobs scheduling tool preferably CA Autosys is a plus
  • Working experience in supporting/maintaining CGI Human Resources Management and Payroll ERP system is a plus
  • ITIL v3 or v4 Foundation Certification.


SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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