Job ID: 1927288
Location: ALBUQUERQUE, NM, United States
Date Posted: Jan 16, 2020
Category: Customer Support
Subcategory: Call Center
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: DOE Q
Potential for Remote Work: No
SAIC is seeking a highly motivated and self-driven individual responsible to fill an opening for a High Performance Computing Team Lead position. The selected candidate will spend half of the time in a supervisory role and the other half providing technical and project support for our HPC customers. They will be expected help lead our support staff and increase our customer satisfaction. Employee must excel in customer service skills and be effective in communication with management and fellow employees.
Responsibilities will include:
•Primary liaison with customer and will provide first level of supervision to staff
•Identify, interview, selecting new members and onboarding/training new employees
•Mentor employees assisting with training plans and career development
•Provide performance feedback for mid-year and annual employee reviews
•Conduct monthly one on one meetings with staff
•Work with customer to create and manage weekly shift schedules
•In conjunction with customer, team lead will be responsible for reporting on and improving service desk performance
•Identify and recommend process improvements
•Assist and create work flow documentation
•Submit Monthly Status report
•Bachelor's degree in Computer Science, Computer Information Systems, Management of Information Systems, or relevant discipline and 10 years or more of related experience OR 14 years of professional experience in lieu degree; OR Master's degree and 8 years or more of related experience.
•Minimum of 6 months experience in a supervisory role
•Minimum 3-5 years' experience in an HPC service desk environment
•Experience with installation, configuration, and administration of Windows/Linux OS workstations and servers
•Must have strong customer service skills, communications skills, documentation skills
•Outstanding written and verbal communication skills including strong interpersonal skills
•A background and/or experience in areas related to management, computer science and/or computer engineering.
•Demonstrated knowledge of Linux/Unix operating systems.
•Knowledge / experience with high performance computing user environments, such as programming models, tools, applications, etc.
•Knowledge and experience with high performance computers.
•Windows, Unix, and/or Macintosh system administration experience.
•Bachelor's degree or equivalent experience in computer science, computer engineering, or related discipline.
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability