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(Remote) ServiceNow Solutions Architect

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Job ID: 1927175
Location: RICHMOND, VA, United States
Date Posted: Feb 10, 2020
Category: Engineering and Sciences
Subcategory: Solutions Archt
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: Yes

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Job Description


The ServiceNow Solutions Architect reports to the Platform Operations Manager, and is responsible for the design, implementation, maintenance, operations, and improvement of the technical tools and systems supporting IT Service Management functions for a large infrastructure support program. Essential duties of this position include:   

  • Architectural leadership for the design and implementation of core management
  •  Design and management of full ServiceNow based IT Service Management Suite
  • Primary interface to integration partners for the efficient, effective integration of tools and exchange of information with other peer teams, vendors, and 3rd parties including Cloud providers

  • Workflow design, management and orchestration between tools and groups

  • High-availability and fault tolerant design and implementation of tools  

The ideal candidate will have extensive experience in ServiceNow deployment, design, architecture, and operations including customer portal, Service Asset and Configuration Management (SACM), Project Portfolio Management, Service Mapping, Knowledge Management, and integrations with 3rd parties and tools.


Other key attributes include:

  •  Excellent communicator and collaborator, capable of working independently and in small groups of developers.
  • Ability to lead / assist with formulation and definition of solution scope and objectives while working with a team of Developers / Analysts on functional requirements and specifications.

  • Ability to use Object Oriented Design and Unit Testing / Test Driven Development techniques to design, code, test, debug, and document the automation services.

  • Independently performs and assists other team members in providing ongoing system maintenance, research, problem resolution, and on-call support tasks for existing systems.

  • Conducts investigations of considerable complexity.

  • Able to provide guidance and training to less-experienced programmer/analysts.

  • With limited direction, supports the implementation of systems into production.

  • Researches emerging technologies to determine impact on existing services and identify improvement opportunities.

  • Experience with agile software lifecycle processes; version control methodologies and tools




Must have a Bachelors and Nine (9) years or more experience; Masters and seven (7) years or more experience. Will accept an additional 4 years of experience in lieu of a degree. 

Must have at least 4 years of direct ServiceNow experience. 

Must have experience working on complex ServiceNow issues. 

Must be able to work in a team environment. 

Must be able to lead and help younger team members solve more complex problems. 

Must have experience with: JavaScript, SOAP & REST Web Services, UI/UX design, Angular JS, HTML, Bootstrap, JSON, JQuery, Structured Query Language (SQL)

ITIL certification preferred (Foundation or above)

Desired Qualifications

 Experience with related tools and platforms including Identity Access and Management (CyberARK, SailPoint), Microsoft Active Directory, Splunk, and VMWare platforms is a plus.

ITIL Certification 


SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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