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Sr Outreach SME

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Job ID: 1926325
Location: ANNAPOLIS JUNCTION, MD, United States
Date Posted: Mar 12, 2020
Category: Communications
Subcategory: Technical Writer/Ed
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: TS/SCI with Poly
Potential for Teleworking: No

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Job Description

Description

JOB DESCRIPTION: Responsible for leading a team that provides direct user support and response to customers using AEA Tools for questions regarding account administration, system and network status. Assist in orienting, training, assigning, and checking the work of lower level employees. Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests. Provide data flow troubleshooting, network troubleshooting, troubleshooting and diagnosing software and hardware issues. Provide customer follow up to ensure questions have been answered and collect feedback. Support/interface with the Customer via phone, VTC, email, chat, and applicable online presence, such as JIRA, Confluence, SharePoint, and SpySpace.

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: Ten (10) years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities. High school diploma or equivalent required. Bachelor’s degree from an accredited university is highly desired. Understanding of product workflows in an operational setting. Operational experience as an analyst preferred.

Desired Qualifications

 

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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