Job ID: 1926154
Location: STUTTGART, BW, Germany
Date Posted: May 6, 2020
Category: Information Technology
Subcategory: Network Technician
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Remote Work: No
Are you interested in continuing your career in Europe in a mission focused environment? SAIC has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of US EUCOM’s mission objectives.
What You’ll Get to Do:
SAIC has an excellent opportunity for an experienced, self-directed, Telecommunications Engineer. This position is in support of a Department of Defense (DoD) organization, US EUCOM located OCONUS in Stuttgart, Germany. This position is required to travel OCONUS.
The Telecommunications Engineer will be responsible for maintaining, analyzing, troubleshooting, repairing and supporting all networked Audio Visual (AV), Voice and Video over IP (VVoIP), Voice over IP (VoIP) and Video Teleconferencing (VTC) services to include hardware, software, network, and scheduling components necessary to deliver real-time voice and video communications. Configure devices in accordance with security policies. Monitor capacity and utilization. Provide trending and capacity planning services to analyze and plan for efficient utilization and management of the networked services. Troubleshoot and correct all detected or reported network faults or outages. Program switching fabric to enable control panel functionality IAW current architectures. Manage an enterprise VVoIP and VTC dial-plan. Provide AV programming and engineering. Perform local touch labor installing, removing, or replacing VoIP and Voice over Secure IP (VoSIP) end user devices. Troubleshoot end user devices to determine reason for outage and return to service. Perform account management functions. Ensure that trouble ticket items are investigated and resolved and that necessary equipment repairs are performed and documented. Work with vendors, clients, carriers and technical staff on unified capabilities implementation, optimization and ongoing management. Other duties as assigned.
Provide assistance via remote access, phone, or in person. Candidates need excellent problem-solving and customer service skills, as well as extensive experience with network hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of resources.
More About the Role:
The successful candidate must be able to communicate clearly and succinctly both written and orally, have strong leadership skills, and present products and ideas in a business-like manner. The candidate
will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users.
Provide senior level AV, VTC, VVoIP engineering support to O&M engineering projects. Support AV, VVoIP, VTC engineering activities that span across multiple technologies and platforms. Perform engineering functions found in the service design domain and provide escalated support to incident management. Support engineering efforts to design, build, test, integrate, transition, implement, document, and train when transitioned to IT Operations Management.
Additionally, the Telecommunications Engineer will provide remote support and/or travel to customer sites as required.
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability