Job ID: 1926288
Location: WASHINGTON, DC, United States
Date Posted: Jan 7, 2020
Category: Information Technology
Subcategory: Technical Svcs
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
This position is in support of a large federal agency in Washington, DC. The Deskside Support Manager is responsible for managing the Deskside Support subtask on the contract. The Deskside Support Manager reports to the Program Manager and plans, coordinates, and manages all the actions taken by the Deskside support technicians to execute all of the deskside support work as defined in the PWS under this time and materials performance based task.
The deskside support services include break-fix support of iPhone and end point computing devices (laptops) at two primary NCR locations and 13+ regional offices across the United States and Puerto Rico.
The deskside support manager determines how to use team resources to meet incident management schedules, goals and service levels, and provides guidance to and leads and motivates the team of 45+ technicians to meet SLAs and provide excellent customer service. Focuses on process improvement by recommending improvements to deskside support tools, processes and systems.
The Deskside Support Manager will collaborate with all service areas to ensure quality control and management standards are met.
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability