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Technical Services Analyst (Content Management)

Job ID: 1925543
Location: PENSACOLA, FL, United States
Date Posted: Oct 28, 2019
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

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Job Description



SAIC is looking for a Technical Services Analyst (Content Management) in Pensacola, FL to provide support to Navy eLearning. The candidate should have applicable experience in systems testing, quality assurance, education and training systems, project support, and electronic documentation.


·         Government acceptance support for eLearning content developed and delivered by external vendors;

·         Performs quality assurance validation checks to test for conformance to standards and ensures compatibility and integration of all content with Navy Learning Management System applications;

·         Acts as liaison between external developers and government content sponsors, providing technical support and feedback as required. Coordinates content management lifecycle among all stakeholders;

·         Troubleshoots, corrects or provides possible solutions for issues that may occur throughout lifecycle of eLearning content. While programming is not a day-to-day function, knowledge from an eLearning content development perspective is integral to identifying problem areas and recommending technical solutions;

·         Participates in test efforts for software product development or support projects to measure the quality of the functional (business) components of the system. Support includes testing and evaluation of computing systems, critical feedback for test artifacts for all phases of test events, software change management, software defect management, and project metrics tracking and reporting;

·         Identifies opportunities to enhance and improve systems and processes in support of current and development initiatives and strategies;

·         Provides technical writing efforts to document new/updated processes;

·         May be required to support working group discussions to derive requirements for training and integration initiatives;

·         Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams;

·         Trains, advises, and assists other team members, developers, and government entities in hosting procedures, required standards and policies, Navy Learning Management System applications, and any other technical areas, as requested;

  • Working knowledge of Sharable Content Object Reference Model (SCORM) sequencing, navigation and computer managed instruction (cmi) standards is required;
  • Experienced with common eLearning coding to include; JavaScript, XML, CSS, and HTML5 is required;
  • Understanding of multimedia types, associated file extensions and interactions with computing environments is required;
  • Strong troubleshooting skills to identify issues within eLearning courses, coding, and applications is required.



·  Bachelors degree in Information Technology, Computer Science, Mathematics, Engineering or Physical Science and two (2) years or more experience; Masters and 0 years related experience. Four (4) or more additional years of experience in lieu of a Bachelor degree

         Active DoD-issued Secret Security Clearance is required;

·         IAT II (CCNA Security or CSA+ or GICSP or GSEC or Security+ce or SSCP) is required

Desired Skills:

•      Intermediate knowledge and experience with a variety of eLearning development tools including Adobe Captivate, Articulate, and Dreamweaver

•      Intermediate knowledge of toolsets required for validating eLearning courseware (i.e.   ADL Test Suite and Runtime Environment, Rustici Test Track) 

Desired Qualifications



SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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