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Call Center Operator - Junior (night shift)

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Job ID: 1925829
Location: CHANTILLY, VA, United States
Date Posted: Oct 31, 2019
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Night Job
Travel: No
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: TS/SCI with Poly
Potential for Teleworking: No

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Job Description

Description

SAIC is seeking a Junior Call Center Operator that can work a night shift schedule and can provide professional telephone operations support to answer and manage incoming calls from a variety of sources in support of the customer's mission. 

Qualifications

  • All customer service support personnel must provide professional, courteous, resourceful support to all incoming calls.  
  • Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes.  
  • Attention to detail is necessary to manage complexity of calls.  
  • Proven ability to perform in a fast paced environment and manage multiple tasks at once.
  • Requires excellent interpersonal skills and the ability to develop relationships with customers, coworkers and colleagues.  
  • Must be able to work easily with non-native English speakers and pay close attention to details.  
  • Must have the ability to adapt to changing work requirements, multiple tasks and priorities, and be able to excercise discretion. 

Desired Qualifications

 Prior call center experience managing a high volume of incoming calls is desired.


Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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