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Virtualization Windows Administrator

Job ID: 1925720
Location: ANAHEIM, CA, United States
Date Posted: Oct 25, 2019
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

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Job Description

Description

 

The Virtualization Windows Administrator reports directly to the Infrastructure Service Delivery Manager and will support the Anaheim-based customer’s Server, Storage and Compute Infrastructure. The Virtualization Windows Administrator will work with the Infrastructure SDM, City IT staff and SAIC Remote Support teams to ensure that the storage, backups, data protection (offsite and DR), Windows, Linux, Active Directory, Citrix, and Exchange are all functioning and meeting service level requirements. In addition, the Virtualization Windows Administrator will make recommendations around life cycle management, capacity planning and reporting.

Primary Responsibilities:

  • Maintain the operation of all of the managed server devices in use at the City including ensuring uptime, capacity planning, and life cycle management and making recommendations on how to improve performance and availability.

  • Install, configure, patch, monitor and maintain Windows physical or virtual servers, troubleshoot problems, and repair server hardware

  • Lifecycle management and technology refresh planning for operating systems and hardware within the City’s Data Center

  • Inventory and ensure accuracy of records in Service Now (CMDB) and provide support for quarterly auditing

  • Ensure Printer management and queues are all operational within the span of control

  • Ensure daily backups, offsite storage and infrastructure (capacity, licensing) are meeting best practices and our defined service level requirements

  • Perform routine and advanced system administration duties in a Windows Active Directory environment, configuration DNS / DHCP, and maintain appropriate Active Directory documentation.

  • Installs and secures new servers, and maintains the server infrastructure and all forms of systems that support the Data Center environment including cabling, power, space planning, cooling management and all other dimensions in a large, complex environment

  • Documents standard operating procedures and recommend updates to optimize service delivery in alignment with ITIL best practices

  • Documents and implements change requests; evaluate change requests for potential enterprise wide impacts

  • Provides occasional off-hours remote support for planned maintenance work, unplanned support issues, or to meet customer SLAs. May occasionally require on-site work at a data center during off-hours

 

 

Qualifications

 

Bachelors of Science (B.S.) or Bachelor of Arts (B.A.) degree in Information Technology, Computer Science, or Management Information Systems and three (3) years or more of related experience; Masters and one (1) year(s) or more of related experience.


Experience in process enhancement, developing and implementing policies and procedures for the Operations team based on ITIL and PMP principals


Must possess strong written and verbal communicators, able to communicate with team members, management personnel, and end users throughout the organization.


Demonstrable experience with one or more of the following:

Windows Server

Active Directory

DNS / Dynamic DNS

HP Proliant Servers

Data Center Operations

 

 

 

Desired Qualifications

 
  • Experience working in commercial and local governments business settings.
  • ITIL v3 or v4 Foundation Certification.
  • Direct "hands on" technical experience with one or more technical service areas, i.e., Desk side Support, Service Desk services, etc.
  • Excellent problem-solving skills and ability to analyze, identify and direct resolution of technical, administrative and process issues.
  • Experience in supporting productivity enhancements and decreasing costs of service delivery through technology refresh, benchmarking and optimization of services, least-cost analysis or total cost of ownership analysis, and continuous process improvement.



Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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