Job ID: 1925720
Location: ANAHEIM, CA, United States
Date Posted: Oct 25, 2019
Category: Information Technology
Subcategory: Sys Administrator
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No
The Virtualization Windows Administrator reports directly to the Infrastructure Service Delivery Manager and will support the Anaheim-based customer’s Server, Storage and Compute Infrastructure. The Virtualization Windows Administrator will work with the Infrastructure SDM, City IT staff and SAIC Remote Support teams to ensure that the storage, backups, data protection (offsite and DR), Windows, Linux, Active Directory, Citrix, and Exchange are all functioning and meeting service level requirements. In addition, the Virtualization Windows Administrator will make recommendations around life cycle management, capacity planning and reporting.
Maintain the operation of all of the managed server devices in use at the City including ensuring uptime, capacity planning, and life cycle management and making recommendations on how to improve performance and availability.
Install, configure, patch, monitor and maintain Windows physical or virtual servers, troubleshoot problems, and repair server hardware
Lifecycle management and technology refresh planning for operating systems and hardware within the City’s Data Center
Inventory and ensure accuracy of records in Service Now (CMDB) and provide support for quarterly auditing
Ensure Printer management and queues are all operational within the span of control
Ensure daily backups, offsite storage and infrastructure (capacity, licensing) are meeting best practices and our defined service level requirements
Perform routine and advanced system administration duties in a Windows Active Directory environment, configuration DNS / DHCP, and maintain appropriate Active Directory documentation.
Installs and secures new servers, and maintains the server infrastructure and all forms of systems that support the Data Center environment including cabling, power, space planning, cooling management and all other dimensions in a large, complex environment
Documents standard operating procedures and recommend updates to optimize service delivery in alignment with ITIL best practices
Documents and implements change requests; evaluate change requests for potential enterprise wide impacts
Provides occasional off-hours remote support for planned maintenance work, unplanned support issues, or to meet customer SLAs. May occasionally require on-site work at a data center during off-hours
Bachelors of Science (B.S.) or Bachelor of Arts (B.A.) degree in Information Technology, Computer Science, or Management Information Systems and three (3) years or more of related experience; Masters and one (1) year(s) or more of related experience.
Experience in process enhancement, developing and implementing policies and procedures for the Operations team based on ITIL and PMP principals
Must possess strong written and verbal communicators, able to communicate with team members, management personnel, and end users throughout the organization.
Demonstrable experience with one or more of the following:
DNS / Dynamic DNS
HP Proliant Servers
Data Center Operations
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability