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Job ID: 1925712
Location: ANAHEIM, CA, United States
Date Posted: Nov 7, 2019
Category: Information Technology
Subcategory: Sys Administrator
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No
The Windows Systems Administrator reports directly to the Infrastructure Service Delivery Manager and will support the Anaheim-based customer’s Windows and Compute Infrastructure. The Windows Systems Administrator will work with the Infrastructure SDM, City IT staff and SAIC Remote Support teams to ensure that the services, backups, data protection (offsite and DR), Windows, and Active Directory are all functioning and meeting service level requirements. In addition, the Windows Systems Administrator will managed the SCCM toolsmake recommendations around life cycle management, capacity planning and reporting.
Manage and maintain the operation of all of the managed server and associated devices in use at the City including ensuring uptime, capacity planning, life cycle management and making recommendations on how to improve performance and availability.
Utilizing SCCM deploys patches to end points (servers and workstations) in a distributed environment utilizing WSUS integration. Deploys packaged applications to servers and workstations. Ensures end points inventories are regularly gathered. Creates and maintains task sequences for image deployment.
Install, configure, patch, monitor and maintain Windows physical or virtual servers, troubleshoot problems, and repair server hardware
Maintain, update VMware infrastructure, guests and gold image templates
Lifecycle management and technology refresh planning for operating systems and hardware within the City’s Data Center
Inventory and ensure accuracy of records in Service Now (CMDB) and provide support for quarterly auditing
Ensure Printer management and queues are all operational within the span of control
Ensure daily backups, offsite storage and infrastructure (capacity, licensing) are meeting best practices and our defined service level requirements
Ensure storage is available, operating optimally and that capacity reports are being provided to SAIC leadership on a weekly and monthly basis.
Perform routine and advanced system administration duties in a Windows Active Directory environment, MIM, configuration of DNS / DHCP, and maintain appropriate Active Directory documentation.
Installs and secures new servers, and maintains the server infrastructure and all forms of systems that support the Data Center environment including cabling, power, space planning, cooling management and all other dimensions in a large, complex environment
Documents standard operating procedures and recommend updates to optimize service delivery in alignment with ITIL best practices
Documents and implements change requests; evaluate change requests for potential enterprise wide impacts
Provides occasional off-hours remote support for planned maintenance work, unplanned support issues, or to meet customer SLAs. May occasionally require on-site work at a data center during off-hours
Demonstrated ability to design high-level and detailed infrastructure architecture of Microsoft-based solutions such as MS SQL, PKI, SharePoint, and SCCM.
Bachelors and five (5) years or more experience; Masters and three (3) years.
Experience in process enhancement, developing and implementing policies and procedures for the Operations team based on ITIL and PMP principals
ITIL v3 or v4 Foundation Certification.
Direct "hands on" technical experience with one or more technical service areas, i.e., Desk side Support, Service Desk services, etc.
Excellent problem-solving skills and ability to analyze, identify and direct resolution of technical, administrative and process issues.
Experience in supporting productivity enhancements and decreasing costs of service delivery through technology refresh, benchmarking and optimization of services, least-cost analysis or total cost of ownership analysis, and continuous process improvement.
Experience working in commercial and local governments business settings.
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability