Join our Talent Network >

ServiceNow Administrator(VG01288)

Job ID: 1925647
Location: SPRINGFIELD, VA, United States
Date Posted: Oct 25, 2019
Category: Engineering and Sciences
Subcategory: Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

Share: mail

Job Description

Description

Position Description:

The Mobile and Remote Access (MRA) Division manages the Department of State’s Mobile Device Management (MDM) solutions with 40,000+ mobile devices both domestically and overseas. To further the Department’s excellence in the mobile space, the Department has initiated an Enterprise Mobile Device Lifecycle Management program and has deployed a telecom expense management system (TEMS) – MobiChord – that enables the Department to provide end-to-end mobile device lifecycle management processes – asset and configuration management, ordering, provisioning, billing, and reporting.  A key component of MobiChord is its integration with ServiceNow, which provides the capability to provide end-to-end mobile device lifecycle management processes.  The ServiceNow Administrator will be an integral part of a small team who will focus on the design, development, configuration, testing, and deployment of Service Now modules that will integrate with MobiChord and other Department COTS products. This critical program will require the expertise of a ServiceNow Admin specifically to support building, requirements gathering, data analysis/modeling, testing and QA of ServiceNow and its integration with both MobiChord, MDM platforms, and other COTS products.  Ultimately, a fulfillment and ticketing system will also be built of this platform. The ServiceNow Administrator will augment a larger Mobile Engineering Team with MRA and its ability to support customers via the new TEMS solution and ServiceNow ticketing solution. 

Description of Duties:

The successful candidate will:

  • Configure and deploy ServiceNow workflows based on team direction

  • Provide requirements analysis/gathering per ServiceNow Architect direction

  • Conduct thorough testing and QA of MobiChord & ServiceNow modules

  • Translate requirements into documents that capture business flows, mock-ups, use cases etc

  • Create test documents, plans, and scenarios in support of testing across  Development, QA, and Production environments

  • Perform data analysis/modeling using large data sets to help support the design and development of customized GUIs/dashboards

  • Recommend AND implement system/software design improvements and enhancements

  • Participate in document and test reviews and refine designs for usability, review testing scenarios and refine test cases to ensure applications quality and work with users to review test results to ensure they meet expected results

  • Research and evaluate alternative solutions, as requested, and recommend the most efficient and cost effective solutions.

  • Support and coordinate scheduling and execution of releases, product upgrades, and new technology deployments.

  • Evaluate new features and produce comprehensive analysis and recommendations.

  • Perform and participate in product roadmap planning, participate in disaster recovery planning and testing, etc.


Qualifications

Required Education/Skills:

 

  • ServiceNow Administrator Certification and minimum of 2 years experience with ServiceNow

  • Bachelor degree and 9 years of experience in an information technology related discipline

  • Experience with system/software engineering lifecycle principles, translating requirements into functional and technical solutions, application implementation and support, enterprise monitoring

  • Experience working with large data sets and performing data analysis/modeling to help facilitate and inform management decisions

  • Familiarity with IT Service Management, Asset and Configuration Management and ITILÒ practices.

  • Demonstrated ability to collaborate and communicate (verbal and written) effectively within a small team environment

     

    Desired Skills:

  • Strong familiarity and working knowledge of ServiceNow Suite of tools (Service Catalog, Service Portal, Reports, Incident and Knowledge Base)

  • Familiarity with Remedy or other similar platforms desirable

  • Familiarity with US government network environments and policies (data and voice networks, IT security systems, policies and procedures).

     

    Desired Education:

  • ServiceNow Developer a plus

  • ITIL ® Foundation certification a plus

     

Clearance Requirement: Interim/Active Secret Clearance

Full Time/Part Time: Full Time

Work Location: Springfield, VA with flexibility to travel to Washington D.C. for customer meetings/presentations

U.S Citizenship Required?  Yes

                             

Travel % Required:  Occasional travel (less than 10%) may be required within the Washington, DC Metro area.                                          

 

Supervisory? (Yes/No):  No


Desired Qualifications

 

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Share: mail

Similar Jobs

Sr. Systems Engineer (ATC) - FAA

WASHINGTON, DC, United States
Engineering and Sciences

Technical Collection Manager

MCLEAN, VA, United States
Engineering and Sciences

Senior Security Systems Engineer, TS/SCI & Poly Required

CHANTILLY, VA, United States
Engineering and Sciences

SIGINT Ground Processing Systems Engineer - TS/SCI Cleared

CHANTILLY, VA, United States
Engineering and Sciences

GEOINT Mission Thread Lead - TS/SCI Cleared

CHANTILLY, VA, United States
Engineering and Sciences

Mission Systems Engineer

CHANTILLY, VA, United States
Engineering and Sciences

Principal Cyber Security Systems Architect SME

ARLINGTON, VA, United States
Engineering and Sciences

Ground Systems Architecture Engineer - TS/SCI Cleared

CHANTILLY, VA, United States
Engineering and Sciences

Satellite System Acquisition Expert - TS/SCI Cleared

CHANTILLY, VA, United States
Engineering and Sciences

GEOINT Agile Systems Engineer - TS/SCI Cleared

CHANTILLY, VA, United States
Engineering and Sciences

SIGINT Ground Systems Engineer - TS/SCI Cleared

CHANTILLY, VA, United States
Engineering and Sciences

Space Systems Engineering SME - TS/SCI Cleared

CHANTILLY, VA, United States
Engineering and Sciences

Systems Engineer Associate

WASHINGTON, DC, United States
Engineering and Sciences

Systems Security Engineer

CHANTILLY, VA, United States
Engineering and Sciences

Capabilities Systems Engineer/Integrator (CapSE)

CHANTILLY, VA, United States
Engineering and Sciences

Project Engineer

CHANTILLY, VA, United States
Engineering and Sciences

Optical Payload Subsystem Engineer

CHANTILLY, VA, United States
Engineering and Sciences

Systems Engineer Principal - Risk Management

CHANTILLY, VA, United States
Engineering and Sciences

Senior Mission Operations Systems Engineer

CHANTILLY, VA, United States
Engineering and Sciences

Jurisdictional Coordinator Lead

WASHINGTON, DC, United States
Engineering and Sciences

Communications Systems Engineer

CHANTILLY, VA, United States
Engineering and Sciences

Technology Innovation Systems Engineer

CHANTILLY, VA, United States
Engineering and Sciences

Operational Tester/ Business Analyst

CHANTILLY, VA, United States
Engineering and Sciences

Operations Research Data Analyst

CHANTILLY, VA, United States
Engineering and Sciences

Systems Engineer (Entry Level)

CHANTILLY, VA, United States
Engineering and Sciences

Provide your information to receive jobs that fit you by keywords, location, and more,
and then receive great opportunities based on your skills and experience.

Join our Talent Network >