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Technical Support I

Job ID: 1925455
Location: COOKEVILLE, TN, United States
Date Posted: Oct 23, 2019
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Evening Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

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Job Description

Description

The Technical Support Associate duties include, but are not limited to:
  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. 
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. 
  • May route calls to product line specialists, application, or system support specialists. 
  • Maintains and updates records and tracking databases. 
  • Alerts management to recurring problems and patterns of problems.

Qualifications

Required Education & Experience
AA Degree in related discipline; Or, High School and up to two (2) years of related experience.  Additional classes towards a Bachelor's degree in an IT field may also be accepted.

Required Clearance
Must be able to obtain Public Trust Security Clearance prior to starting work.

Desired Qualifications

 

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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