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Deputy Program Manager

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Job ID: 1925331
Location: SANTA ANA, CA, United States
Date Posted: Jan 13, 2020
Category: Program Management
Subcategory: Project Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

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Job Description


SAIC is seeking a highly motivated and qualified Deputy Program Manager County of Orange major IT outsourcing account

  • Serves as SAIC’s secondary focal point for the County of Orange IT managed services contract supporting the Primary Program Executive.
  • Responsible for the timely execution of the contract, delivering committed revenue and profit to the Operation.
  • Responsible as SAIC’s senior executive for managing the client relationship and achieving high levels of client satisfaction.
  • Responsible for overall outcome-based results in the delivery of all Services across data center, service desk and related services.
  • Responsible for growing the account across the County of Orange agencies.
  • Works closely with SAIC Solution Technology Group leaders and the assign account architect to introduce new SAIC solutions, technologies and be responsive to client requests for advanced IT solutions
  • Responsible for managing a team of professionals located at the client site as well as at SAIC facilities who are providing services.  Ultimate responsibility to oversee managers tasked to deliver overall service delivery, client reporting, projects, invoicing / financial reporting and contract management. 
  • Responsible for planning, forecasting and managing cost/revenue to achieve margin and profitability targets.


Required Qualifications:
  • Bachelor’s degree in a related field and a minimum of 3 years or more of experience.
  • Demonstrated ability to manage complex tasks and teams in a fast-paced, multi-tasking manner; demonstrated ability to coordinate individuals and groups to meet performance baselines. Must have extensive experience in negotiating and management of performance based contracts and service level agreements.  Strong communications skills and facilitation expertise with experience and comfort managing operational and project groups through complex concepts/issues.
  • Strong writing and verbal presentation skills, with an ability to produce high-quality deliverables. 
  • Experience providing executive level briefings to advance customers goals, share results of accomplishments, and opportunities for improvement. 
  • Experience developing services with quantifiable metrics to measure performance and impact from improvement initiatives.
  • Supports the planning and execution of the corporation's objectives.
  • Supports operational leadership to lead through subordinate management where the scope and complexity of responsibilities require the integration of multiple disciplines and functions.  
  • Supports primary Program Executive, top-level client and potential client relationships, and contributes to the identification of new opportunities and business area development strategies. 
  • Supports leadership by promoting ethical behavior and providing guidance to staff on technical and administrative matters.
  • Strong business analytical skills using Microsoft Excel, for managing Service Level Metric and Key Performance Indicators reporting, invoice and forecasting of work.
  • Ability to work with technical professionals and other service delivery management in order to develop labor and materials estimates for new work.
  • Ability to act independently in terms of IT Operations and project management direction, problem solving and client satisfaction management.
  • Ability to assist in developing process improvement strategies for the program and working with the client in order to implement and monitor agreed to improvements.
  • Experience in using Microsoft Project for project plan and schedule development

Desired Qualifications

Desired Skills:
  • Proven success in new business development activities (bid strategy, solution development, contract award, and oral presentations)
  • Commercial IT outsourcing experience.
  • C-Level (CIO, CFO) communications experience
  • Preferred experience in using ServiceNow service management system.
  • Business Analytics – Forecasting of sales, revenue and profit for the program
  • ITIL certification and PMP
  • Having experience in IT Program Management and having a MBA is an added plus. 


SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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