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Windows IT Support Technician (SR1250)

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Job ID: 1925219
Location: ALBUQUERQUE, NM, United States
Date Posted: Oct 22, 2019
Category: Information Technology
Subcategory: Computer Operator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: DOE Q
Clearance Level Must Be Able to Obtain: DOE Q
Potential for Teleworking: No

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Job Description

Description

SAIC is seeking a highly motivated and self-driven individual with a background in Information technology. As part of the IT support team for CAD Engineers, this individual, under general direction, will be responsible for managing, and troubleshooting centralized and distributed Windows systems by following established procedures to configure and maintain operating software, and engineering applications. They will provide system administration of diskless, disk full, and virtual computers on classified and unclassified networks.


They will provide customer support for client installation and maintenance of mechanical and electrical CAD and engineering applications including PTC CREO, Mentor Graphics, and AutoCAD. They will also manage server-based applications, license services, and data storage in support of this distributed infrastructure. Some of their work will require managing an individual queue of trouble tickets using ITSM ticket management software.


DISL 

ABQS 

 

 

 

 

Qualifications

  • AA Degree and 6 years or more of related experience OR High school diploma and 7 years or more of related experience with relevant certificate.
  • Strong experience in Windows systems administration (desktops) and troubleshooting (system setup, account management, backup/restore, network printers, application installation and management, and peripheral installations). 
  • Excellent interpersonal and customer service skills are also required.
  • Active DOE Q clearance or Active Top-Secret clearance.



Desired Qualifications

 

Experience implementing and administering the following software domains:

  • Engineering (MCAD and ECAD) applications including PTC Creo Parametric, Mentorgraphics, Bentley Microstation, Solidworks, and AutoCAD
  • Licensing server software including FlexLM, Solidworks, and Bentley Licensing
  • Windows Server (2008/2012-R2)
  • Windows folder security
  • Windows batch and visual basic scripting
  • SQL Server



Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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