Job Description

Description

The Documentation Manager supports SAIC’s Vanguard 2.2.1 contract with the Department of State (DOS) Bureau of Information Resource Management (IRM).  The Documentation Manager will be responsible for supporting the Quality Assurance Director and DOS customers in the development and updating of their organizational technical and management documentation.  The Documentation Manager will also be responsible for implementation of Vanguard 2.2.1 process documentation policy and standards as required.

The Documentation Manager serves as the Vanguard 2.2.1 subject matter expert on all aspects of documentation from development through retirement.  The Documentation Manager reports to the Quality Assurance Director and provides oversight for the management and control of Process Asset Libraries (PALs) for compliance with State Department document management policy requirements; assisting DOS’ customers with developing and maintaining their document management plans and processes; establishing document templates that facilitate the documentation and effective retrieval, use, and automation of ITIL®, CMMI, and other process and procedure documentation.

• Provide document management and technical writing support to DOS customers in support of ISO 20000:2011 standards
• Assist DOS’ customer with managing their organizations’ Process Asset Libraries and documentation support request queue
• Frequently interacts with U.S. Government personnel and other subcontractor personnel in various working group forums, ISO 20K project teams meetings, and other process-specific meetings. These interactions require the Documentation Manager to gain cooperation of others concerning specific projects/schedules and requires the ability to negotiate or persuade others in moderately complex situations regarding documentation format, review, and configuration control of approved program documentation.
• Contributes to the development and execution of the DOS’s customers Service Management and Quality Management plans to include: current document management process assessment: stakeholders analysis; performing gap analysis; executing process improvement projects to align DOS’s documentation to support implementation of appropriate frameworks such as CMMI, ITIL®, and ISO 20000; and defining critical success factors, key performance indicators, and metrics.
• Follows quality practices in executing duties as a tech writer. 

Qualifications

• Experience providing technical documentation support. 
• Excellent verbal, interpersonal, and presentation skills.
• Excellent written skills required for preparation of process documentation, deliverables, and other work products. 
• Experience with Microsoft SharePoint site content administration.

• Familiarity with CMMI, ISO 9001-2008, and ISO 20000 processes
• Comprehensive knowledge and understanding of the documentation required to support the ITIL® framework and application of best practices
• ITIL® v3 Foundation certificate. 

Desired Qualifications

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability