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Site Support Technician

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Job ID: 1924800
Location: WASHINGTON, DC, United States
Date Posted: Jan 3, 2020
Category: Information Technology
Subcategory: Site Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: Yes

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Job Description

Description

SAIC is seeking a Site Support Technician to come support our D.C customer. The team operates within the agency’s Information Technology Department. The role specializes in providing Deskside support to the agency’s employees. The successful candidate will lead and work within the Site Support team to:

  • Troubleshoot, repair, and test computer workstations, laptops, printers, peripherals, and teleconferencing equipment. 
  • Install and configure computer workstations, laptops, printers, peripherals, and teleconferencing equipment and associated cabling.
  • Conduct site surveys; assess and document current site configuration and user requirements.
  • As such the technician is responsible for the creation of Interactions and Incidents and the maintenance of records within Active Directory.
  • The Site Support Technician will provide basic technical and process in person out our customer site.
  • The Site Support Technician is expected to provide friendly, courteous support of all PBGC employees and contractors.
  • The Site Support Technician will be expected to take part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff.

Shifts are M-F 7am-7pm EST.


Responsibilities:

  • Troubleshoot problems and advises on the appropriate action.
  • Respond to requests for technical assistance in person, via phone, and electronically.
  • Diagnose and resolve technical hardware and software issues.
  • Research questions using available information resources.
  • Advise users on appropriate action.
  • Follow standard deskside procedures.
  • Log all deskside interactions and resolves issues; escalates issues as required.
  • Identify and escalate situations requiring urgent attention to appropriate resource.
  • Track and route problems and requests and documents resolutions.
  • Other duties as assigned.

Qualifications

EDUCATION AND EXPERIENCE: AA Degree in related discipline; Or, High School and up to two (2) years of related experience with certification.


Must be able to obtain a Public Trust security clearance prior to starting work.

Desired Qualifications

 

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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