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Technical Writer/Support Agent

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Job ID: 1924145
Location: OKLAHOMA CITY, OK, United States
Date Posted: Nov 4, 2019
Category: Communications
Subcategory: Communications
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

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Job Description

Description

The candidate should have an understanding of applications such as Microsoft Outlook, PowerPoint, Excel, and Word, as well a working knowledge of BMC Remedy Applications. The candidate will develop an expert level of knowledge of Remedy Reporting. 


Will be face of customer support and be willing to work 7:30 – 4:00 per customer requirements. Communicate status of customer requests to management and team members using the designated tools. 


Must demonstrate excellent oral and written communication skills. Demonstrate and the ability to work effectively with customers and team members.  The candidate must be able to work independently.

Qualifications

REQUIRED EDUCATION:
Candidate must have Bachelor’s Degree or Eight (8) years of relevant experience over and above the minimum experience requirements for the position will be considered equivalent to a Bachelor’s degree.



Desired Qualifications

 

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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