Job ID: 1923959
Location: MACDILL AFB, FL, United States
Date Posted: Sep 20, 2019
Category: Information Technology
Subcategory: Sys Administrator
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Teleworking: No
The successful candidate must be a team player, be willing to work outside of normal business hours (Nights/Weekends) in a 24/7 365 days Network Operations Center (NOC).
Process Component Authorized Service Interruption (ASI) requests and track ASIs from initial requests to completion.
Provide detailed impact assessments of network systems, provide resolution to components with conflicting resources, and make recommendations to the Joint Cyberspace Communications Center (JCCC) Chief Watch Officer to assist in the approval process.
Maintains USCENTCOM approved ticketing Databases to maintain historical records, provide reports for situational awareness, and brief ASI status to senior USCENTCOM leadership.
Responsible for the overall management of intra/inter theater Authorized Services interruptions throughout the Area of Operations
Responsible for prioritizing and managing ASI Requests as appropriate
Responsible for processing, de-conflicting, and tracking component ASI requests
Responsible for providing impact assessments on network systems due to requested ASI
Responsible for providing resolution to components with conflicting resources and requirements as pertaining to ASI’s.
Responsible for the accurate gathering of information in regard to outages, security calls that affect enterprise-wide services, and maintenance on USCENTCOM systems
Responsible for completing trouble tickets using USCENTCOM approved systems and providing reports for situational awareness
Possible required travel to the CENTCOM AOR to sustain NOC operations (COOP only travel)
Active DoD Top Secret clearance with SCI eligibility required.
COMP TIA Security + certification
Bachelor’s degree and 2+ years of experience; OR, High School equivalent and 6+ years of experience.
Working knowledge of Microsoft products like Outlook, Word, Excel, Power Point, and MS Project.
Strong interpersonal and presentation skills for interacting with team members and customers.
Demonstrated strong analytical and problem solving skills in making the appropriate technical decisions.
Must be motivated, adaptable, flexible, and able to produce quality results in an evolving, fast-paced environment.
Excellent organizational and follow-up skills with strong attention to detail.
Ability to work in a team environment.
ITIL V3 Certification is desired.
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability