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Principal Desktop Technician

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Job ID: 1923374
Location: ANAHEIM, CA, United States
Date Posted: Dec 31, 2019
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

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Job Description

Description

 

The Desktop Technician reports directly to the Workplace Solutions Service Delivery Manager (SDM) and will, under minimal supervision, provide front-line support to end users for installation, repair and preventative maintenance of personal computers, laptops and printers. This support may be provided on-site or remotely as needed. Installs, configures and troubleshoots desktop systems, workstations and printers, as well as performing IMACs for phones.  Maintains passwords, data integrity and file system security for the desktop environment.

Primary Responsibilities:

Directly support customers and assist with IT department upgrades and directives. Manage and oversee business hours, after hours and weekend technical activities as needed.


Repair and provide preventative maintenance of desktop computers, laptops and printers


Patch management


Software distribution


Enterprise antivirus solution


Desktop and application troubleshooting


Communicates highly technical information to both technical and non-technical resources


Interacts with numerous resolver groups to restore service and/or identify core problems


Responsible for maintaining acceptable levels of customer satisfaction according to defined policies.


Trains end-users on software packages and standard IT procedures as required


Participates in new application rollouts, testing and special projects as needed


Trouble shoots software and hardware failures

Interacts daily with supervisor, peer groups, Service Desk and customers

 

Qualifications



AA Degree in related discipline and six (6) years or more of related experience; Or, High School and eight (8) years of related experience with relevant certification


Team leadership skills



Must be capable of providing support for desktops, laptops and printer repair



Must be capable of providing customer consulting services with minimal supervision


Strong oral/written communication and customer interface skills a necessity


Microsoft Encryption within a large enterprise environment


Modification of systems Registry


ITIL Foundations certifications beneficial


Ability to communicate effectively with all levels of personnel


Strong Motivational skills


Excellent planning/time management skills


Excellent client-facing skills


Physical requirement:  Candidate must be able to carry and lift up to 40 lbs


Location of work is Anaheim, CA. 



Desired Qualifications

 

  • Experience working in commercial and local governments business settings
  • ITIL v3 or v4 Foundation Certification
  • Excellent problem-solving skills and ability to analyze, identify and direct resolution of technical, administrative and process issues



Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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