Join our Talent Network >

Call Center Engineer-Mid (Part Time)

This job posting is no longer active.

Job ID: 199812
Location: WASHINGTON, DC, United States
Date Posted: Sep 30, 2019
Category: Information Technology
Subcategory: Technical Support
Schedule: Part-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

Share: mail

Job Description

Description

SAIC has an opportunity for a Call Center Engineer in Washington, DC!

Candidate will be a member of a team of Call Center Engineers supporting the SEC Service Desk. 

Duties
  • Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. 
  • Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests. 
  • Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team. 
  • Researches customer concerns and find appropriate resolutions. 
  • Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.  
Shift: Day shift- part time. 
Location: On Site at the Securities and Exchange Commission, Wash. DC.  

Qualifications

Required Education & Experience
  • Associates degree and one year related experience or High School and two years of related experience.

Preferred Experience
  • 3 years of experience support an IT service Desk.  Must pass SEC Security Suitability prior to starting work. 
  • Experience with Asset Management Systems
Clearance Requirement
  • Public Trust Clearance required to start work.

Desired Qualifications

 

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Share: mail

Similar Jobs

Asset Management Sr Analyst

FLEXWORK, DC, United States
Information Technology

Requirements Analyst

VIENNA, VA, United States
Information Technology

Business Analyst

SILVER SPRING, MD, United States
Information Technology

IT Sys Engineer Senior

CHANTILLY, VA, United States
Information Technology

Sr Manager of Business Analysis

RESTON, VA, United States
Information Technology

Junior Windows Administrator

ROCKVILLE, MD, United States
Information Technology

Technical Lead (flexwork)

ROCKVILLE, MD, United States
Information Technology

Network Engineer

CHANTILLY, VA, United States
Information Technology

Business/Requirements Analyst (flexwork)

ROCKVILLE, MD, United States
Information Technology

NOC Analyst (Night Shift)

WASHINGTON, DC, United States
Information Technology

Junior O365 Engineer

ROCKVILLE, MD, United States
Information Technology

ServiceNow Platform Engineer (VG01257)

SPRINGFIELD, VA, United States
Information Technology

Identity & Access Management Engineer (Flexwork)

VIENNA, VA, United States
Information Technology

HPC Engineering Lead

ROCKVILLE, MD, United States
Information Technology

Data Scientist Sr Principal

RESTON, VA, United States
Information Technology

Network Engineering Technical Lead

CHANTILLY, VA, United States
Information Technology

Data Engineer- Projects (VG00420)

WASHINGTON, DC, United States
Information Technology

VMware Systems Engineer (mid-level)

VIENNA, VA, United States
Information Technology

ServiceNow Technical Analyst

VIENNA, VA, United States
Information Technology

Senior Systems Administrator - PKI Administrator

SPRINGFIELD, VA, United States
Information Technology

Chief Network Archictect

CHANTILLY, VA, United States
Information Technology

Storage Administrator - Lead

ROCKVILLE, MD, United States
Information Technology

ITP Cloud and Software-Defined Networking Engineer, TS/SCI & Poly Required

CHANTILLY, VA, United States
Information Technology

DevOps Engineer - CI/CD Expert

FAIRFAX, VA, United States
Information Technology

Database Admin

ANNAPOLIS JUNCTION, MD, United States
Information Technology

Provide your information to receive jobs that fit you by keywords, location, and more,
and then receive great opportunities based on your skills and experience.

Join our Talent Network >