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Information Technology Support Specialist

Job ID: 199600
Location: MCLEAN, VA, United States
Date Posted: Oct 5, 2019
Category: Information Technology
Subcategory: IT Sys Integration
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

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Job Description

Description

JOB DESCRIPTION: SAIC seek a Information Technology (IT) Specialist to provide IT support to include monitoring IT systems, coordinating IT issues, training new personnel on Customer IT systems, and tracking the need for new automated tools. Tasks include:   

  • Provide continuity and oversight support all personnel related to initiating and maintain access to all IT Systems

  • Coordinate with training for personnel on existing data systems, and/or the coordination for training on impending systems as authorized.

  • Attend Customer IT meetings and provide feedback to appropriate channels.

  • Submit, Track, and resolve access to IT systems and operational issues.

  • Identify and evaluate requirements for new tools and systems

  • Maintain Content on the internal web sites.

  • Ensure continuous operations of IT systems through collaborative efforts with appropriate components

  • Initiate quarterly tests of the alert communications system.

  • Coordinate repair, replacement, and resolution of infrastructure and IT issues throughout primary and alternative facilities with appropriate departments and facilities personnel.

  • Relocate to alternate facilities to maintain access rosters, facility briefings, and execution o facility requirements.

  • Address problems of systems integration, compatibility, and multiple platforms

  • Ensure that all information systems are functional and secure

  • Recommend improvements to existing IT systems

 

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: Bachelors and three (3) to ten (10) years or more experience

  • Active TS/SCI with polygraph

  • Experience with operational support and maintenance to IT systems, situational awareness of IT-related issues, and resolution of IT systems issues.

  • Knowledge of computer networks, applications, databases (DBs), and the infrastructure to address compute system issues, tracking, and resolutions.

  • Demonstrated teamwork skills at all levels of Government, industry, and academia.

  • Demonstrated ability to facilitate diverse group to arrive at a consensus on IT infrastructure issues.

  • Demonstrated ability to perform ad hoc tasks and adjust as tasks are re-prioritized in the execution mission essential functions

Desired Qualifications

 
  •  Masters Degree in Technology field 


Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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