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Applications/Software Support

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Job ID: 198385
Location: VICKSBURG, MS, United States
Date Posted: Oct 25, 2019
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Top Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Teleworking: No

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Job Description


SAIC is looking for a Software/Applications Support Service Representative to join our team !




In support of the High Performance Computing Modernization Program (HPCMP) Integrated Technical Services (HITS) task order contract, Team SAIC provides program management and technical support necessary to advance the services, capabilities, infrastructure, and technologies in the HPCMP, Department of Defense (DoD) Supercomputing Resource Centers (DSRC) supercomputing centers. Team SAIC is looking for a Software/Customer Support Service Representative who will assist the user community with the effective and efficient utilization of HPC assets. The successful candidate will work along the side of leading HPC staff and researchers working to solve DoD’s most critical mission challenges.




The successful candidate will work alongside a team providing support to the user community regarding optimal use of DSRC IT infrastructure assets and adapting their codes to new system  platforms. This will include performing installation, testing and support for COTS, GOTS, and open source software on high performance computing platforms as well as  monitoring daily/ monthly/yearly usage trends for assigned software applications to verify the investment in software is justified. Specific daily tasks include;


  1. Installing and supporting user application software
  2. Providing customer support in the use of assigned software
  3. Support user requests for new software 
  4. Investigate requests to determine if they will be granted or not.
  5. Help users to self-install if appropriate
  6. Support the Enterprise Software Configuration Management




  • Bachelors and two (2) years or more experience; Additional experience in lieu of degree may be substituted



  • Linux Operating Systems
  • Possess excellent oral and written communication skills and ability to effectively interact with technical support staff and users, internal staff, and management.
  • Organizational skills to balance and prioritize work in a dynamic work environment, and persistence to follow-through on tasks in the face of obstacles
  • Ability to work as part of a multi-faceted team, and leadership skills to guide and mentor the work of less experienced personnel



  • Must process or have the ability to obtain a DoD Secret Clearance with the ability to obtain Top Secret clearance



  • Prior working or academic experience working in HPC cluster architectures and storage implementations.
  • Some familiarity with workload manager/job/batch scheduling tools such as Altair PBS, SLURM, LSF 
  • A good understanding of user account provisioning is a plus

    Experience installing and maintaining COTS/GOTS, and open source software


Desired Qualifications




SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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