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Information Technology Technical Writing/Documentation

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Job ID: 199252
Location: SHAW AFB, SC, United States
Date Posted: Jun 2, 2020
Category: Communications
Subcategory: Communications
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No

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Job Description


Join SAIC’s Information Technology (IT) Support Services Team in the Network Operations and Security Center (NOSC) of the US Air Forces Central Command (USAFCENT) Communications Directorate (A6). This opportunity places you at the tip of the spear for Engineering, Operations and Maintenance, Cyber Security, and Defensive Cyber Operations supporting the warfighter in the Southwest Asia area.


USAFCENT is the air component of United States Central Command (USCENTCOM), a regional unified command. USAFCENT, in concert with its coalition, joint and interagency partners, delivers decisive air and space power on behalf of USCENTCOM for the security and stability of the Southwest Asia (SWA) region. The USAFCENT NOSC delivers cyberspace command and control (C2) superiority to the warfighter by engineering, implementing, securing, managing, operating and maintaining USAFCENT’s Non-Classified Internet Protocol Router Network (NIPRNet), Secret Internet Protocol Router (SIPRNet), USCENTCOM Partner Networks (CPN-X), and associated C2 networks, systems and services.


The USAFCENT NOSC executes the full-spectrum of IT services management and operations for USAFCENT networks 24 hour-a-day, 7 day-a-week (24/7); and is tasked by USCENTCOM to provide information assurance (IA) boundary intrusion detection and intrusion prevention for USCENTCOM components. Comprised of NOSC operations, operations support, cybersecurity, network engineering, and command support functions, the USAFCENT NOSC plans, engineers, installs, integrates, operates and maintains, protects and manages enterprise-wide network and systems architecture, infrastructure and services; and provides enterprise-level oversight to its subordinate and supported communications support activities.


Candidates will be working at Shaw AFB, SC and/or Lackland AFB, TX. Frequent temporary duty (TDY) and/or deployment travel to OCONUS locations in the USCENTCOM AOR is required to support sustainment, site surveys, installations, upgrades, integration, testing, troubleshooting and other mission-related requirements.


The candidate for this position participates in the development of solutions to a variety of problems, moderate in scope and complexity, and often refers to policies, procedures and practices for guidance. Further, the position required frequent use and application of industry practices, techniques, and standards, and the general application of concepts and principles.

Information Technology Technical Writing and Documentation:
  • Edits, proofreads and provides writing support, the conceptualization, layout and preparation of high quality graphics, text, and templates, and the design, preparation, and creation of new media projects on non-technical and/or technical documents or sections of documents prepared by writers such as manuals, procedures and specifications.  Responsibilities include checking drafts for format, clarity and overall cohesiveness. 

  • Ensuring documents meet editorial and government specifications and adhering to standards for quality, graphics, coverage, format and style.  Responsibilities include: producing and/or revising technical articles, proposals, publications, books, manuals, reports, and marketing materials and determining project requirements and presenting drafts of finished product to the user ensuring high quality of output. 

  • Reviews rough drafts and makes suggestions. In addition, individuals in this family design and develop multimedia applications, systems and products involving computer graphics and interactive computing using a variety of new media software applications, techniques and tools.  

Specific duties for this position include, but are not limited to:

  • Develop technical documents based on extensive networking background in system administration or network engineering.

  • Use provided source document to review and make recommendations to systems security accreditation and certification requirement packages in accordance with applicable Air Force regulations and procedures; including documenting systems architecture and networks’ physical layout in writing and graphical presentations.

  • Contractor shall transfer rough draft technical documentation into a standard document format for formal publishing. Contractor shall work with Network Engineers and Project Leads to document Concept of Operations, Engineering Plans, and Tactics, Techniques and Procedures (TTPs). Contractor shall establish and coordinate an annual review of published documentation.

  • Review, coordinate and publish USAFCENT SPIN-C updates semi-annually.

  • Participate in Technical Review Board (TRB), Technical Director and Configuration Advisory Board (CAB) meetings; and prepare meeting minutes.

  • Provide standardized written procedures, checklists and logic flow charts for Enterprise processes and common tasks utilized by the NOSC and deployed sites.

  • Analyze, evaluate and determine the applicability of Air Force systems accreditation and certification procedures for existing and planned USAFCENT network architecture.

  • Research network topology via NOSC automated toolset to ascertain connectivity, topology, and status to document processes and logic diagrams for regularly accomplished tasks on the NOSC operations floor as well as processes utilized by support technicians, typically referred to as Knowledge Books.

  • Develop and manage all phases of the documentation project(s) including initial analysis, information gathering, and design of deliverables and distribution of finished product.

  • Assist other government and contract personnel with project documentation and web site development as needed.

  • Assist the Training Manager with standardization and transcription of training materials.

  • Maintain a standard set of published network architectural diagrams; establish and coordinate periodic reviews and publishing to keep information accurate for use by Network Engineers and Helpdesk Technicians.

  • Ensure Enterprise and Site network architecture drawings and diagrams are up to date and accurate.

  • Establish and maintain a web page to provide deployed sites up/download access for site-specific drawings and diagrams.



Bachelors and three (3) years or more of related experience; Masters and one (1) year of related experience.  In lieu of a degree, four (4) years of additional experience is required.  In addition the following certifications or skills are required: Security+ CE or CCNA-Sec, Unix, CCNA-Switching/Routing, or Military equivalent, and ITIL Foundation.


SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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