Job ID: 199204
Location: WASHINGTON, DC, United States
Date Posted: Oct 8, 2019
Category: Information Technology
Subcategory: Network Engineer
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Teleworking: No
SAIC has an immediate opening for a Commercial Solutions for Classified (CSfC) Network Technician/Customer Support position based in Washington, DC.
The CSfC Network Technician shall provide support for day-to-day operations for the U.S. Department of the Treasury (USDT) Program in the USDT facilities located in Washington, DC for a period of approximately six months with the strong possibility of extending this for a longer term. The requirement for continued support will be performed via a separate contract effort by USDT. The technicians will be based in Washington, DC at locations determined by USDT. Travel to multiple locations throughout the Gulf Cooperation Council (GCC) countries may also be required to provide support services for the CPN equipment described below. Should travel to these locations be required, contractor support personnel will maintain appropriate work and/or residency visas during the support period and will coordinate with USCENTCOM and USDT prior to travel. The network supporting this effort is provided by HQ USCENTCOM, based at MacDill AFB in Tampa, FL. The CSfC Network Technician is responsible for operation and maintenance (O&M) of SecureView end user devices (EUDs) (laptops) and spares in the main USDT facility and 2 financial centers (FinCENs), all in Washington, DC. Should deployment to the GCC countries be required, the CSfC Network Technician will be responsible for operating and maintaining SecureView EUDs in the Coordination Center villas in Riyadh, KSA as well as similar EUDs and secure desktop computers throughout the region; selected candidate will receive hands-on CSfC/SecureView training prior to commencing duties. Several devices in the U.S. embassies in the region will also require O&M of black/red routers and encryptors. For physical security, safes will be provided for both of these locations. The candidate will provide 24 / 7 computer technical support to maintain, analyze, troubleshoot, and restore network access and return EUD computer and information systems to an operational status, to include routers, switches, cryptographic encryption devices, personal computers, thin/zero clients, laptops, and peripherals. This is a deployable and on-call position that may require travel to both Continental United States (CONUS) and Outside the Continental United States (OCONUS); as such, possession and maintenance of a current U.S. passport is required. The ultimate goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between US and Coalition members at the locations noted above.
Under minimal supervision, install, troubleshoot, repair, operate, and maintain CSfC infrastructure devices (routers, domain controllers, certificate servers, wireless access points, Virtual Private Network (VPN) devices, etc.) and EUD devices (computers, workstations, laptops, thin clients, printers, scanners) and any other equipment within the scope of this task on the CPN network.
Provide 24/7 security administration for all encryption endpoints. Ensure all endpoints maintain approved cyber security posture to include latest security software patches and updates (Information Assurance Vulnerability Alerts (IAVAs)/Information Assurance Vulnerability Management (IAVM), hotfixes, etc.).
Under minimal supervision provide front line support to end users to include interacting with network services, Information Assurance (IA), software systems engineering and asset management to restore service and/or identify core problems.
Provide on-site technical support by performing installation, repair, and preventative O&M of workstations and related software/hardware.
Troubleshoot software and hardware failures and apply domain specific knowledge to return equipment to operational status within agreed upon Command, Control, Communications, and Computers Enterprise Support (C4ES) Service Level Agreement (SLA) parameters.
Maintain equipment and cable infrastructure (CAT- 5/6, fiber optics) to include installation and labeling in accordance with USCENTCOM developed policies, standards, and procedures.
Perform system and data backups on USCENTCOM systems and servers IAW USCENTCOM back-up policies.
Interact daily with supervisor, peer groups and customers in order to manage work flow in a timely and professional manner.
Coordinate with local internet service providers and Department of State cabling and network personnel as needed to troubleshoot transport issues on USDT-leased circuits
Responsible for removal and proper disposal of old equipment and data deemed classified.
Operational requirements dictate 24/7 support; work will not be limited to week days.
Responsible for documenting, upgrading and replacing hardware and software systems.
Maintain, monitor, control and log all security functions for the certificate authority (CA).
Support and maintain user account information including administration rights, security and system groups; maintain Certificate Revocation List (CRL) and review, manage and maintain security audit logs and report alerts to appropriate authority levels.
Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.
Enforce USCENTCOM Regulation (CCR) 380-8 regarding cybersecurity requirements (e.g., use of personal electronic devices).
Provide physical security expertise to establish security Standard Operating Procedures (SOPs); oversee daily operations of the Coordination Center with regard to access, personnel and sensitive equipment.
Develop security mitigation measures and procedures for the safeguarding of classified information and sensitive equipment during daily operations.
Ensure sensitive equipment is properly secured during daily operations and properly stored when the facility is not in use.
The Contractor shall utilize remote communications (e.g., electronic mail, telephone, admin tools) as well as site visits to accomplish this task.
Provide introductory user-based training and assistance on USCENTCOM equipment (within the scope of this task) to all personnel requiring access to CPN Training materials and “train-the-trainer” engagements will be provided by USCENTCOM for support personnel to execute on behalf of USDT.
Visit on a regular basis all sites where CPN networks and equipment are installed and provide maintenance, support, and recommendations where necessary.
Periodic inventory of equipment shall be provided to USCENTCOM CCJ6 upon request.
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability