Job ID: 198477
Location: FLEXWORK, VA, United States
Date Posted: Sep 19, 2019
Category: Information Technology
Subcategory: Bus Proc Analyst
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: Yes
Service Management Office (SMO) – Business Analyst
EPA’s End Users Services (EUS) program requires a strong analyst to support SMO leadership in investigating and coordinating the design and content of new IT processes and/or reengineering of existing processes in order to mature EPA IT’s services on or integrated with ServiceNow.
The position involves modeling IT business functions, processes, information flows and data structures, using methodical and consistent techniques.
The candidate will have the opportunity to solve complex problems, design user-friendly interfaces, and optimize processes through automation.
The candidate will participate in the assessment of risk involved in new initiatives, activities and technologies that change business service processes through implementation.
The successful candidate is required to competently collaborate cross functionally with EUS Managers/Supervisors, Technical Leads, Process Owners, Service Owners, and EPA Stakeholders.
Conduct Business Practice Reviews to perform current state analysis of existing systems and applications.
Collaborate with various groups to elicit requirements and translate needs and high level technical specifications via agile stories in ServiceNow. Includes carrying out thorough investigation of requirements, and establishing possible interaction between different existing and future systems. Advises leadership on possible solutions for a particular problem/need, related costs and feasibility of such solutions.
Investigates and models business functions, processes, information flows and data structures, using methodical and consistent techniques. Specify information flows, processes/procedures, and data objects that will meet the business requirements. Participate in defining, planning and justifying initiatives to develop/implement automated and non-automated components of new or changed processes.
Investigates operational requirements and problems, seeking effective solutions through improvements in information systems, data management, processes/ procedures, organization and equipment. Analyzes the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration and participates in leadership meetings and presents issues and solutions.
Designs moderately complex solutions and/or modifications using agreed standards and tools, to achieve a well-engineered result. Documents all work in accordance with agreed standards.
Collaborate with DevOps on configuring the ITSM tool (ServiceNow) to foster efficient and effective IT operations for the delivered services.
Supports DevOps and ensures implementation of designed standards/procedures where applicable.
Manages information collection from many sources and maintains control of information in an organized manner.
Understand the relationships, dependencies and impact of neighboring business functions.
Authors process documents and aid Process Owners with improvements to existing Plans, Processes, and Work Procedures.
Uses quality models such as IT Infrastructure Library (ITIL) to aid process design.
Evolve into a subject-matter expert who can easily liaise between IT and other organizations at EPA.
Forge collaborative partnerships and work effectively with cross-functional teams and external business partners.
Required Education & Experience
Bachelor's degree in technology, programming or business (May accept experience in lieu of degree.)
3-5 years of relevant experience in performing work encompassed by this job description within the IT setting.
2+ years hands-on technical experience in ServiceNow.
Experience managing multiple clients/stakeholders/projects simultaneously.
Required Qualifications, Skills, & Attributes
Has an understanding of process development principles.
Requires extensive understanding of business process and system requirements development to build baseline documentation and create agile stories.
Ability to create process flow diagrams based upon information provided by process owners and stakeholders.
Ability to drive the definition of process guidelines based upon stakeholder requirements and process goals.
Exceptional analytical and problem-solving skills.
Ability to work independently in a remote environment, should be detail oriented, work in a team environment.
Ability to effectively articulate and present complex concepts and ideas to senior IT management, functional and business teams. Excellent communication (oral and written), presentation and organizational skills.
Candidate must be self-motivated, proactive, positive, and enjoy the challenges of planning and solving problems in a complex and unpredictable work environment.
Candidate must be able to maintain records, meeting notes, and process materials for several concurrent process development assignments.
Ability to establish a solid working relationship with Service Delivery Managers, IT Technical Subject Matter Experts, and technical staff.
Value the importance of other’s contributions to group accomplishments and demonstrates this by showing willingness to learn from others, including those who are less experience.
Call on others, to get their perspective, background information and/or experience, and proactively liaise with others to share relevant information.
Beyond solid program delivery and technical skills, have a proven track record in delivery execution under aggressive schedule demands with competing priorities. Proven ability to achieve results in a fast-paced, dynamic environment with changing requirements—adapt quickly and constantly adapt to moving targets.
Ability to drive issues to closure and work well within a deadline-drive environment.
Working knowledge of several processes including, but not limited to Catalog Management, Configuration Management, Incident Management, Service Portfolio Management, Demand Management, and Change management.
Solid understanding of the ITSM and industry best practices.
Ability to make recommendations for changes and improvements to tools and processes.
Desired Experience & Skills
Experience using Agile and iterative development practices and methodologies such as Scrum / Agile.
3+ years experience with enterprise level data integration and technical management related experience.
2+ years client facing experience implementing technical solutions.
ITIL V4 Foundation Certification or ITIL V3 2011 Intermediate Certification
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability