Job ID: 198593
Location: OAK RIDGE, TN, United States
Date Posted: Jan 13, 2020
Category: Information Technology
Subcategory: Technical Support
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: Yes
The SAIC Marathon Petroleum Company Service Desk, located in Oak Ridge, Tennessee, currently has an opening for the position of IT Service Desk Support Specialist I (Service Desk Agent). Our Service Desk is the single point of contact for all Information Technology issues and requests from MPC employees and contractors, and supports corporate users at every skill level and background via telephone, email, Web chat, and direct ticket submission.
Candidates must be flexible to work any 8-hour shift within our hours of operation, generally from 6:00 AM to 8:00 PM with reduced staffing on weekends and major holidays. This position has five-day, 40-hour work week. We are seeking candidates who live in or around the Oak Ridge area in East Tennessee. Teleworking capability is also required, to assure coverage in cases of inclement weather.
TYPICAL EDUCATION: High school diploma or GED required, and at least one year call center or help desk experience or equivalent technical ability.
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability