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Call Center Operator Day Shift (VGC0029)

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Job ID: 198148
Location: WASHINGTON, DC, United States
Date Posted: Sep 13, 2019
Category: Administration
Subcategory: Admin Services Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No

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Job Description

Description

SAIC has an opening for an overnight  Call Center Operator located in Washington, DC.

 

Job Description

  • This is a Console Operator position in support of the Department of State (DoS) Vanguard Program, TWD Console Operator Service.
  • Console Operator personnel provide operator assistance to the main Department of State public number.
  • Working as part of a team and reporting to a team lead, the TWD Console Operator receives all incoming calls to the Department of State.

Description of Duties

  • Processes incoming and outgoing calls for our internal and external clients in a courteous and pleasant manner.
  • Transfers callers to the appropriate destination based on callers’ questions.
  • Provides assistance in determining information or office as needed, relays messages to the appropriate departments during emergencies.
  • Provides assistance to internal and external callers in emergency situations, and to frustrated callers.
  • Provides backup receptionist duties within the Information Management Office (IRM) when required.
  • Maintains the DoS directory database, which includes the names and telephone numbers of Government employees at DoS.

 

 

This is a full-time position.

Qualifications

Required Education/Experience: 

High School and two (2) years or more related experience.

  • Ability to learn and understand the organization and functions of the State Department.
  • Strong communication skills.
  • Ability to use Word, Excel, and data entry.
  • Works well under general supervision and promotes a team environment with a positive attitude.

Clearance Requirement:

Must be able to obtain a SECRET clearance in order to start

Desired Qualifications

 

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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