Description JOB DESCRIPTION:
SAIC has an excellent opportunity for an experienced, self-directed, Computer Support Administrator (CSA). This position is in support of a Department of Defense (DoD) organization, US EUCOM located OCONUS in Stuttgart, Germany. This position is required to travel OCONUS.
The Computer Support Administrator is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train other Computer Support Administrators. Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR).
More About the Role:
The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users.
Specifically the Computer Support Administrator will be responsible for supporting systems and applications on a geographically dispersed Windows 10 Enterprise network. Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers. Installing and configuring application and operating system software and upgrades. Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution. Multiple device configuration including personal device support and configuration. Removing old equipment and performing data migration to new machines. Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs. Analyzes user needs for business applications. Researches alternatives and proposes solutions. Coordinates hardware and software system installation and ensures specifications are met. Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge Databases. Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
Analyzing and making recommendations for hardware and software standardization.
Additionally, the CSA will provide remote support and/or travel to customer sites as required.
Qualifications TYPICAL EDUCATION AND EXPERIENCE:
- Currently hold an adjudicated Top Secret/SCI Clearance and be able to maintain
- BA/BS + 1 year of IT experience; OR, High School equivalent and 5+ years of IT experience.
- TESA eligibility
Required Certifications (within six months);
- MCSA – Windows 10 (or acceptable alternative)
- DOD 8570 level: IAT II (Security+, CCNA Security, etc.)
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability