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Voice Services Technician

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Job ID: 197711
Location: WASHINGTON, DC, United States
Date Posted: Dec 20, 2019
Category: Information Technology
Subcategory: Telecom Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Teleworking: No

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Job Description

Description

SAIC is currently looking for information technology professionals who are interested in supporting the Air Force National Capital Region Information Technology Services (AF NCR ITS) as technical, logistics, and subject matter experts (SMEs).
 
The AF NCR ITS Team will provide professional, administrative, technical, logistics, and management support for the U.S. Air Force’s 844th Communications Group (844 CG) as the service provider to the Air Force District of Washington AFDW. For the AFDW and Air Force units throughout the NCR, the 844 CG mission includes supporting and providing input for accomplishing the programming, budgeting, financing, implementation, operations, support, and maintenance of assigned technology systems, including critical support for the Office of the Secretary of the Air Force and elements of the Headquarters, U.S. Air Force. Support requires work to have work performed at Joint Base Andrews (Andrews AFB) in Maryland.


This specific position will support the National Military Command Center (NMCC) and provide Secure and Non-Secure Voice Services.

 

JOB DESCRIPTION: Installs, troubleshoots, repairs and maintains telecommunications equipment, Monitors, dispatches, reroutes tickets within ticketing system, Monitors and provides reports on system utilization, trunking and port optimization, Responsible for gathering, maintaining switch database for pool locations, Provides and maintains support for Avaya Communication Manager, Provides hardware and software revision management support, Tests trunks and links Implements enterprise-wide project plans and/or modification as directed, Provides and keeps current detailed documentation of processes, Updates Inventory Database to reflect current system hardware/software levels (TET), Provides MAC support to identified locations, Works on special projects as assigned by manager, Assigns, dispatches, and monitors reported carrier tickets for the locations as required, Coordinate and schedule vendor preventive maintenance, Maintains onsite telephony inventory. Extensive knowledge in specialized functions. A wide and comprehensive acquaintance with, and understanding of, both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered. Supervision Received: Minimal supervision. Work may be done without established procedures.

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relevant certification.

#AFNCR

Desired Qualifications

 

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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