has a contingent job opportunity for a Software Database Engineer, working
from home office with ability to travel to customer offices located in Reston,
VA on an occasional basis.
Software Database Engineer will provide technical design, configuration,
automated workflow, and analytic support to the shared knowledge platform,
Customer Relationship Management (CRM) Tool, Microsoft Dynamics 365.
- Design and configure
automated CRM workflow, design and configure comprehensive
analytics/reporting to support continuous improvement of operations.
- Perform CRM and BI
application configuration and perform system testing to confirm that the
system functions as intended based on the configuration.
- Perform the following in
SharePoint: design and implement workflows, site collections, and
- Perform CRM Dynamics
- Configure the platform to
view a history of all stakeholder activity; respond to inquiries through
multiple channels; query and report on correspondence, activities, tasks,
calls, notes, and events; export report data into other analytical format
- Work with Microsoft Power
BI Tool to provide GUI and report generation
- Configure interfaces for
writing and editing scripted responses; configure dashboard reports and
queries for particular user groups (manager, administrator, user, help
desk, etc.); configure views per CRM entity to support the prioritized
requirements and resulting solution design; create custom and ad-hoc
reports and dashboards; and perform unit testing on the resulting solution
- Automate the upload of
contact list data from government databases or commercial sources and the
upload of various documents and media for customized communications with
constituents; automate workflow, notifications, alerts, and escalation.
- Provide ongoing technical
support and knowledge-base, supporting best practices and optimal use of
the CRM platform. The Contractor shall provide ongoing data migration assistance
including educating FirstNet on data migration tool options and creating
data migration maps.
- Conduct entity and data
model configuration; conduct ongoing process management configuration;
conduct data migration or related data cleansing, normalization or
validation activities; and conduct platform performance tuning.
- Leverage Office 365 to
configure Excel-based Power View report utilizing Power BI to support the
prioritized requirements and resulting solution design; and leverage
Office 365 to integrate Yammer with Microsoft Dynamics CRM to support the
prioritized requirements and resulting solution design.
- Implement custom security
roles or field level security; implement localization features; and
provide on-going post-implementation support.
- Conduct workshops and
design sessions to confirm and prioritize the use cases and related
business requirements; develop training materials and conduct user
training on CRM and participate in platform train-the trainer/admin
- Provide weekly reports on
development and implementation progress, status of efforts
Required Experience and
- BS degree
OR 3-5 years Equivalent experience
Level Must Be Able to Obtain: Public Trust
5 years of experience with Microsoft tools including:
365 experience (critical)
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability