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Job ID: 197625
Location: FORT LEWIS, WA, United States
Date Posted: Aug 23, 2019
Category: Information Technology
Subcategory: Sys Administrator
Shift: Day Job
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Teleworking: No
SAIC is currently seeking Systems Administrator to provide customer support to users of supported information management systems at Joint Base Lewis-McChord, Washington.
Assisting customers with the resolution of problems encountered. Identifies the nature of customer problems, to include loss of service, impact to the customer and the customer's expectations/needs for a resolution.
Provides help desk services to customers by serving as a primary point of contact for problem resolution or direct inquiries.
Manage and provision customer accounts.
Provide computer systems support and associated networks.
Install, configure, and maintain servers.
Initiate support calls (hardware/software) and schedule/perform maintenance and hardware installations.
Install, configure and maintain various applications and services.
Provide professional technical support to include on-call support.
Collect and collate trouble ticket reports and system failure data, sort this data for differentiation of affected systems, and provide this data to the customer in a concise manner.
Manage and maintain system configuration to include documentation, installation, planning, configuration and evaluation of existing and new hardware.
Conduct MAAS installs.
Provide 24/7 sustainment of the MAAS program and systems
Provide Information Assurance Management consisting of IA and patching support for all sites
Consult with other Army/Department of Defense (DoD) organizations as needed
Required Education and Experience:
HS/GED and 9 years of experience: OR Bachelors and five (5) years or more experience; OR Masters and three (3) years or more experience; PhD and 0 years related experience
5 years’ of relevant experience.
Active Top Secret/SCI clearance. (Clearance listed in JPAS.)
Candidates with experience in Intelligence Analysis, particularly in the following disciplines, will be given strong consideration:
Geospatial Intelligence (GEOINT)
Open Source Intelligence (OSINT)
Signals Intelligence (SIGINT)
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability