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Systems Administrator (JBLM)

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Job ID: 197625
Location: FORT LEWIS, WA, United States
Date Posted: Aug 23, 2019
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Teleworking: No

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Job Description

Description

SAIC is currently seeking Systems Administrator to provide customer support to users of supported information management systems at Joint Base Lewis-McChord, Washington.

 

Job Duties:

  • Assisting customers with the resolution of problems encountered. Identifies the nature of customer problems, to include loss of service, impact to the customer and the customer's expectations/needs for a resolution.

  • Provides help desk services to customers by serving as a primary point of contact for problem resolution or direct inquiries. 

  • Manage and provision customer accounts.

  • Provide computer systems support and associated networks.

  • Install, configure, and maintain servers.

  • Initiate support calls (hardware/software) and schedule/perform maintenance and hardware installations.

  • Install, configure and maintain various applications and services.

  • Provide professional technical support to include on-call support.

  • Collect and collate trouble ticket reports and system failure data, sort this data for differentiation of affected systems, and provide this data to the customer in a concise manner.

  • Manage and maintain system configuration to include documentation, installation, planning, configuration and evaluation of existing and new hardware. 

  • Conduct MAAS installs.

  • Provide 24/7 sustainment of the MAAS program and systems

  • Provide Information Assurance Management consisting of IA and patching support for all sites

  • Consult with other Army/Department of Defense (DoD) organizations as needed

Qualifications

Required Education and Experience:

  • HS/GED and 9 years of experience: OR Bachelors and five (5) years or more experience; OR Masters and three (3) years or more experience; PhD and 0 years related experience

  • 5 years’ of relevant experience.

  • Active Top Secret/SCI clearance.  (Clearance listed in JPAS.)

 

Preferred Qualifications:

  • Candidates with experience in Intelligence Analysis, particularly in the following disciplines, will be given strong consideration:

  • Geospatial Intelligence (GEOINT)

  • Open Source Intelligence (OSINT)

  • Signals Intelligence (SIGINT) 

Desired Qualifications

 

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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