SAIC is looking for a highly qualified NOC Manager. Fast paced - high reward environment! Manages, operates, and maintains a 24/7/365 Network Operations Center (NOC). The position is responsible for monitoring and managing all aspects of System Services Monitoring, configuration management, incident response and Incident Management for the GSA network environment. The successful candidate must have good communication skills and must be willing to work with other managers in problem/incident resolution. A deep technical understanding of monitoring systems, network architecture and design, systems design as well as superior knowledge of Technical Operations process and procedures. The NOC manager will be expected to provide both technical mentorship as well as operational leadership to NOC staff. Responsible for the continued operation of all elements of the network facilities including: power, software, communications devices, circuits, end point devices and terminals. Provide solutions to operational problems within the capacity and operational limitations of installed equipment. May develop and execute contingency plans for network related hardware failures including isolated and major outages. Monitors and controls the performance and status of the network resources.
This position will manage the NOC located in Bloomfield, CO, candidate must reside in Denver, CO area.
EDUCATION AND EXPERIENCE: Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience ; PhD or JD and four (4) years or more experience.
a) Experience leading an NOC and support to continuously monitor and manage the health and performance of a large Enterprise IT infrastructure and services.
b) 10+ years IT experience; 8+ years' experience in IT Operations Center management
c) Experience in some of the following: Cisco routing and switching, Cisco Nexus/Catalyst management, Cisco Unified Call Manager, Avaya System Management, Computer Associates IT Client Manager, SolarWinds, NetIQ Directory and Resource Administrator.
d) Experience managing a technical staff providing 7/24/365 operational support in shifts and staff that may be remotely located. This position may require occasional scheduled shift work or after hours call-in to respond to major incidents, to meet customer SLAs, or to inspect after hours staff to ensure high quality support, as well as after-incident post-mortems as required.
e) Experience supporting government customers in secure environments, familiarity of Federal Information Security Management Act (FISMA) operating standards and applicable guidelines.
f) Experience with performing root cause analysis, risk identification, and risk mitigation
g) Experience with Operations support within an ITIL Service Operations management framework, including use of ServiceNow or Remedy service management tools.
h) Experience operating within a high availability IT environment, including COOP, contingency plans and IT playbook validation and support.
i) Basic knowledge network monitoring tools such as HP NNMi/OpenView, SolarWinds Orion, Cisco Prime/CiscoWorks Oracle Enterprise Management, Nagios, or other similar monitoring tools.
j) Candidate must possess a US “Public Trust” clearance, Secret (or higher) clearance, or be able to obtain a Public Trust clearance.
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability