Job ID: 197528
Location: WASHINGTON, DC, United States
Date Posted: Dec 20, 2019
Category: Information Technology
Subcategory: Telecom Engr
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Remote Work: No
Benefits: Click here
JOB DESCRIPTION: Ensures the efforts of the deployment project managers, infrastructure management and systems management and engineering teams, Direct and manage efforts of telecom technicians, workloads, Stay apprised of all inter and intra organizational projects and issues in EUE, Ensure internal processes and procedures are documented and updated, Ensure that all OLA's for all relevant processes are created and maintained, Develop and conduct employee performance reviews and monitor progress towards objectives quarterly and provide updates and revisions as required. Responsible for telephone port allocations, Provide interface to Customer on high level issues or requests, Oversee day to day resolution of system problems and root cause analysis, Ensures documentation of entire Telecom Network and infrastructure, Ensures the Change Management Process is being followed, Collaborate with LAN/WAN organizations on current and future network configurations, Provide management and serve as an escalation point for the deployment and infrastructure staffs, Provides guidance to staff and monitors performance, Provide monthly reporting on open project, outstanding issues and staff performance, Work special projects as assigned by manager, Ensure that Telecom Equipment Tracking system is updated with all relevant changes as modifications are completed, Build efficient relationships with interface organizations (i.e., CREF, Site Support, ITO), Ensures that the staff meets the established SLAs, Monitors ticketing queues, Ensures system backups and preventative maintenance occur on a scheduled basis, Ensures maintenance vendors are performing to the contract, Oversees troubleshooting and resolution ensuring escalation in a timely fashion, Provides and keeps current detailed documentation of processes. Limited use and/or application of technical principles, theories, and concepts. Receives assignments in the form of specific tasks for the work to be completed. Work is reviewed by management to measure meeting objectives and schedules.
TYPICAL EDUCATION AND EXPERIENCE: Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience.
Current IAT Level 2 certification (e.g., CCNA Security, CySA+, GSEC, Security+ ce, SSCP)
Current Computing Environment certification (e.g. CCNA, CCNP, JCNIA, JCNIS)
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability