Job ID: 197028
Location: ANDREWS AFB, MD, United States
Date Posted: Aug 29, 2019
Category: Information Technology
Subcategory: Technical Svcs
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Teleworking: Yes
JOB DESCRIPTION: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. Additionally, may interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.
LEADERSHIP AND MANAGEMENT: Manages subordinate management and/or experienced specialist employees who exercise significant latitude and independence. Often heads one or more departments. SCOPE: Establishes operational objectives and work plans, and delegates assignments to subordinates. Senior management reviews objectives to determine success of operation.
PROBLEM COMPLEXITY: Establishes operating policies and procedures that affect departments and subordinate sections and work units. Interprets company-wide policies and procedures. May involved in development of budgets, schedules and performance standards.
FREEDOM TO ACT: Assignments are objective oriented. Work is reviewed in terms of meeting the organization objectives and timelines of the customer organization’s most senior executive officials.
IMPACT: Decisions have an extended impact on work processes and outcomes. Erroneous decisions result in critical delays and modifications to projects or operations; cause substantial expenditure of additional time, workforce, and funds; and jeopardize future business activity.
LIAISON: Interacts frequently with internal and external senior executive level customers directly or with their executive assistants who act on behalf of the most senior principals in the customers organization.
YPICAL EDUCATION AND EXPERIENCE: Bachelors and fourteen (14) years or more experience; Masters and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience.
The Arnold Corridor Communications Support Personnel (ACCSP) shall provide focused support to the Arnold Corridor (Top 21) and their staffs.
These personnel shall serve as the primary point of contact for Arnold Corridor response when the Communications Officer is away for leave, TDY, or off-site maintenance actions. Perform proactive, periodic preventive maintenance inspections for all equipment in the residences of Arnold Corridor principals, not less than monthly, or as allowed by the residents; this includes, but is not limited to, NIPR, SIPR, STE, DRSN, UPS, and printers. Provide support during outages to notify offices and expedite/apply temporary fix actions. Serve as the focal point for COOP planning of IT support for the Top 21; reviews/updates plans not less than quarterly or as requested by supported offices. The contractor shall provide digital persona protection support for senior Air Force personnel using personal devices and networks in an official capacity IAW the 2017 NDAA Sec 1645. The scope of this support includes the "Top 5" senior leaders in the Arnold Corridor and shall include aspects of cyber hygiene under the direction of the Arnold Corridor Executive Communications Officer. Examples of support include advisement and facilitation of strengthened personal account passwords, anti-virus updates on personal devices, and related cyber security measures. These personnel provide a critical link between customer offices, the 844 CG, and external providers and must follow prevailing protocol standards when interacting with the customer's staff.
ACCSP shall possess and maintain a TS/SCI clearance, excellent oral and written communication skills, excellent problem solving and analytical skills, excellent customer service skills and decision making abilities, excellent time management and relationship skills, ability to represent the 844th in a positive, confident and professional manner. ACCSP shall have a Bachelor’s degree or equivalent combination of training and experience, and a minimum of 7 years of Desktop support related experience.
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability