Job ID: 197037
Location: ANDREWS AFB, MD, United States
Date Posted: Aug 28, 2019
Category: Information Technology
Subcategory: Technical Svcs
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
JOB DESCRIPTION: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. Additionally, may interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.
LEADERSHIP AND MANAGEMENT: Manages experienced professionals (e.g. engineers, scientists, financial analysts) who exercise discretion and independent judgement performing assignments. Often heads one or more sections of a small department.
SCOPE: Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization.
PROBLEM COMPLEXITY: Interprets and administers policies, processes, and procedures that may affect sections and subordinate work units.
FREEDOM TO ACT: Assignments are defined in terms of activities and objectives. Work is reviewed upon completion for adequacy in meeting objectives.
IMPACT: Decisions have an impact on work processes and outcomes. Erroneous decisions or recommendations or failure to complete assignments normally result in serious delays and considerable expenditure of additional time, workforce, and funds.
LIAISON: Interacts frequently with internal personnel and outside representatives at various levels. Participates and presents at meetings with internal and external representatives. Interaction typically concerns resolutions of operational and scheduling issues. Often plays a key role in cooperative effort among members of a project team made up of representatives from other departments.
REQUIRED EDUCATION AND EXPERIENCE: Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience; PhD or JD and four (4) years or more experience
The CFP Manager shall oversee the integration of all incident management, monitoring, reporting, and production activities of the AFNCR enterprise. The CFP manager shall maintain industry best practices for centralizing systems configuration information, restoral plans, internal and external service provider communication plans, and incident response/escalation plans to support to approximately 10,000 customers for a blend of basic and premier customers. The CFP manager shall maintain crew integrity and ensure CFP members are trained and qualified for their designated positions. The CFP manager shall possess a Bachelor’s degree in Information Technology or Computer Science, and current IAM Level 3 Certification (e.g., CISM, CISSP (or Associate), GSLC), and a minimum of 7 years of experience in managing IT operations centers.
IAM Level 3 Certification (e.g., CISM, CISSP, or associate, GSLC)
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability