This position is responsible for gathering and managing requirements for software change requests for multiple applications and task orders.
Performs requirements analysis and documents requirements in a business requirements document and in a requirements management tool.
Performs requirement elicitation with the customer and other stakeholders such as development and test.
Follows the requirements process for managing changes and approvals.
Facilitates requirements discussion between the customer and internal groups as needed.
Will acquire input from a variety of subject matter experts and lead meetings of those SMEs to capture requirements, process flows input, and establish agreed process guidelines.
Manages information collection from many sources and maintains control of information in an organized manner.
Authors documents and aid systems owners with supporting the TO requirements.
May work closely with SMEs in Service Management/Delivery, IT Operations, Project Management, etc.
May participate in the identification and evaluation of measures and improvement opportunities.
5+ years of experience in performing work encompassed by this job description within the IT setting. Has an understanding of process development principles.
Able to create process flow diagrams and use cases based upon information provided by process owners and stakeholders.
Understands and applies conventions for diagram symbology, use of swim lanes, and identification of decision points.
Able to drive the definition of process guidelines based upon stakeholder requirements and process goals.
Candidate must be self-motivated, proactive, positive, and enjoy the challenges of planning and solving problems in a complex and unpredictable work environment. Candidate must be able to maintain records, meeting notes, and process materials for several concurrent process development assignments.
Ability to establish a solid working relationship with Service Delivery Managers, IT Technical Subject Matter Experts, and technical staff.
Must be proficient in word processing, spreadsheets, and desktop applications.
Strong communication and interpersonal skills are required
Expert logic and analytical skills.
Must have strong work ethic with a focus on quality, results and customer satisfaction.
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability