Job ID: 195855
Location: WASHINGTON DC, DC, United States
Date Posted: Jan 27, 2020
Category: Engineering and Sciences
Subcategory: Field Engineer
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No
The Infrastructure Manager is responsible for performing customer support activities involving the installation, modification, and repair of complex equipment and systems. Acts as the company engineering representative with overarching responsibility for implementation and optimization of hardware and/or software products and multi-vendor systems. Identifies areas requiring product improvement and approves upgrades and hardware or software engineering change orders. Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving. Prepares and conducts special reports and presentations pertinent to company products and services, field operations or other applications. Oversee a team of infrastructure engineers. This job may include any aspect of data center infrastructure support and not limited to software, hardware and network.
Principal Duties and Experience
Significant experience managing the operations, and maintenance of multiple facilities deployed across multi-site physical (Data Center), virtual and cloud infrastructures.
Experience in managing infrastructure operations in a Federal Government environment.
Significant experience in the Operations and maintenance of Physical Data Center Facilities.
Functionally proficient in the security, IT operations administration and maintenance.
Broad-based skills and
experiences with IT software solutions and applications.
Bachelor’s degree and fourteen (14) years or more relevant experience; Masters and twelve (12) years or more relevant experience.
Must have 7 years in an IT Operations Management position.
Must be experienced with software / hardware virtualization tools such Microsoft Hyper and VMware and with cloud solutions such as Microsoft Office 365, Azure, SharePoint and Amazon Web Services.
Must have hands-on experience with server operating systems, firewalls and switches (Cisco, SonicWall, etc.) and backup and disaster recovery solutions.
Must have hands-on experience with data center configuration and energy management practices.
Must have hands-on experience with major data center migration and consolidation management practices.
Personnel should also have security software experience (anti-virus, anti-malware, firewall, encryption, etc.).
Project Management Professional Certification (PMP)
ITIL Foundations Certification
Uptime Institute AOS Certification
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability