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HelpDesk Support Services Specialist - Intermediate_ITSS

Job ID: 196251
Location: HUNTSVILLE, AL, United States
Date Posted: Oct 10, 2019
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No

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Job Description

Description

SAIC is seeking a team oriented, solution focused, and motivated Customer Support Technician interested in joining our Huntsville, AL team.  Position is in support of PEO Aviation.

 

The Helpdesk Support Services Specialist - Intermediate will frequently interface across teams with configuration management and system administration personnel in order to resolve problems and deploy solutions through the service desk. 


Job Duties:
  • Resolve service desk incidents and requests
  • Support Active Directory account operations
  • Interface with other teams to create solutions and resolve technical issues
  • Provide Tier I& II support
  • Support enterprise level applications
  • Must be able to attend and relay relevant information during meetings.
  • Must be highly professional and possess soft skills necessary to be successful in a high pressure environment.

Qualifications

Required Qualifications:

  • Active Security clearance
  • AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relevant certification.
  • Active CompTIA Security+ Certification or equivalent.
  • An acceptable Computing Environment certification.
  • Good documentation and communication skills
  • Must be self-motivated and willing to take ownership of issues
 
Technical Skill Requirements:
  • Windows 10
  • Microsoft Active Directory

Desired Qualifications

 

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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