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HelpDesk Support Services Specialist - Intermediate_ITSS

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Job ID: 196251
Location: HUNTSVILLE, AL, United States
Date Posted: Feb 3, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No

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Job Description

Description

SAIC is seeking a team oriented, solution focused, and motivated Customer Support Technician interested in joining our Huntsville, AL team.  Position is in support of PEO Aviation.

 

The Helpdesk Support Services Specialist - Intermediate will frequently interface across teams with configuration management and system administration personnel in order to resolve problems and deploy solutions through the service desk. 


Job Duties:
  • Resolve service desk incidents and requests
  • Support Active Directory account operations
  • Interface with other teams to create solutions and resolve technical issues
  • Provide Tier I& II support
  • Support enterprise level applications
  • Must be able to attend and relay relevant information during meetings.
  • Must be highly professional and possess soft skills necessary to be successful in a high pressure environment.

Qualifications

Required Qualifications:

  • Active Security clearance
  • AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relevant certification.
  • Active CompTIA Security+ Certification or equivalent.
  • An acceptable Computing Environment certification.
  • Good documentation and communication skills
  • Must be self-motivated and willing to take ownership of issues
 
Technical Skill Requirements:
  • Windows 10
  • Microsoft Active Directory

Desired Qualifications

 

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $6.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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