Teleconferencing Customer Service Representative
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Job ID: 195314
Location: WASHINGTON, DC, United States
Date Posted: Sep 26, 2019
Category: Information Technology
Subcategory: Audio Visual Tech
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
SAIC is searching for a Conferencing CSR!
The CSR will provide assistance and support for EPA users in the Washington DC area in the planning, scheduling and use of various conferencing services. These services include:
- Skype for Business/Team
- Pexip VMR
- Adobe Connect
- Tandberg/Cisco VTC
- Reservationless Plus
Duties also includes in-room and remote customer support to provide assistance for adhoc and scheduled conferencing support.
The CSR will also write user guides and knowledge articles and conduct training classes to large and small groups.
Qualifications Required Education & Experience
- AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relavent certification.
Desired Skills, Experience, & Certifications
- Bachelor's degree in related field
- Excellent verbal, written and customer service skills
- Experience with Microsoft Office (Word, Excel, PowerPoint)
- Experience and working knowledge of Skype for Business, Tandberg/Cisco VTC, Adobe Connect
- Experience and working knowledge of ServiceNow for Incident and task management
- Ability to obtain & maintain an EPA Public Trust security clearance.
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability